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ADP the good, the bad, and the ugly
October 06, 2021

ADP the good, the bad, and the ugly

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

Currently we use ADP as our payroll system of record and our HRIS system for over 1,500 employees.
  • Payroll
  • Easy to navigate layout
  • Complete termination process
  • Minimal reporting for people who aren't practitioners
  • Difficult to change tasks between managers
  • Notifications are limited to specific levels
  • Difficulty correcting errors in onboarding
  • No custom fields can be added in onboarding
  • Our home office spends much more time managing the system and processes then before
  • Analytics are great for getting quick insights
  • Struggle with customer service
I think that we can grow easily and the system will manage that. The other flaws will also still remain.
  • Shoes for Crews
  • Rain
  • Quantum
  • Benefits
  • 401K
The integration for some of these processes was a struggle but once we got the right people on the phone, the work was quite easy.
I find that there are strengths and weaknesses to all systems. ADP has added more to our workload and that has made a huge impact for us.

Do you think ADP Workforce Now delivers good value for the price?

No

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

No

Did implementation of ADP Workforce Now go as expected?

Yes

Would you buy ADP Workforce Now again?

No

We have had a struggle with our current support not being communicative or helpful.
We have been working with ADP since March of this year and our largest struggle is their inflexibility in the hierarchy of the system. The restaurant business is flexible with multiple roles doing multiple things as we are open 7 days a week. The system is set up to be run by people at the top of the hierarchy completely and duties cannot be shared down the ladder. That means that HR has become the only people that can add new employees and start onboarding and many other issues.

ADP Workforce Now Feature Ratings

6.4
Employee demographic data
8
Employment history
8
Job profiles and administration
4
Workflow for transfers, promotions, pay raises, etc.
5
Organizational charting
7
Organization and location management
5
Compliance data (COBRA, OSHA, etc.)
8
6.1
Pay calculation
7
Support for external payroll vendors
6
Off-cycle/On-Demand payment
7
Benefit plan administration
4
Direct deposit files
7
Salary revision and increment management
6
Reimbursement management
6
6.7
Approval workflow
7
Balance details
7
Annual carry-forward and encashment
6
6.0
View and generate pay and benefit information
6
Update personal information
6
View company policy documentation
6
Asset Management ()
Not Rated
5.3
Report builder
6
Pre-built reports
6
Ability to combine HR data with external data
4
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated