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A Great All-In-One HR Tool
April 26, 2022

A Great All-In-One HR Tool

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

ADP is one of our centralized HRISs that all employees use. This serves as our main data hub for employee information as well as an employee portal for people to access their tax documents, request time off, look at their paystubs, etc. Every employee has their own profile, and our company currently sits at around 1,200 employees. Finally, our HR teams use the tool for some more analytics, DEI metrics, and scheduling.
  • Easy to navigate from a user standpoint.
  • All-in-one package for essential HR functions.
  • Simple process to update and access information.
  • Access levels and approvals restrict the necessary parts of the platform.
  • Great support, never crashes either.
  • The interface is kind of clunky and old-school looking.
  • I feel like the category labels could be more clear about what they actually are/do.
  • A page listing out the approval process to gain access to certain info would be nice, that way people know who to reach out to.
  • Made it easy for people to both access and change their information when necessary.
  • Took the guess work out of time off, pay, scheduling, and hiring activities.
  • Allowed us to attract a larger talent pool and streamline the hiring process.
  • Increased visibility and made DEI metrics much more attainable.
I have used ADP at one of my previous companies (about 3,500 employees) and I use it at my current position (about 1,200 employees), and it has met operational expectations on both occasions. It works extremely well for Enterprise companies so I see no reason why any organization either larger or smaller than mine would experience any difficulties deploying and implementing this as their main HR tool.
BambooHR was integrated into ADP primarily because we use Bamboo to track certain data as well as track Performance Management. The integration was not difficult to achieve, but it wasn't as deep as we would have hoped. The data synced between both systems nicely, but the PM side of things really just stayed in BambooHR. I believe we are actually getting rid of Bamboo soon for that reason. We integrated Pyn seamlessly with ADP to enhance our notification system to work better through various channels such as emails, Slack, and Lucidchart/Spark. No difficulties with that integration at all.
Between the different HRISs and ATSs I have had experience with, ADP is probably the most robust. It is pretty difficult to find a system that incorporates all the essential HR functions (people data, time and attendance, PM, ATS, etc) and does it all seamlessly for large organizations. Most of the other tools that I have used were missing at least one component of the ones I mentioned, but ADP has it all and does each component well. A lot of systems are prettier and less clunky in terms of the look and feel, but in terms of capabilities, ADP is head and shoulders above a lot of the other HR tools out there.

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

Yes

Did implementation of ADP Workforce Now go as expected?

Yes

Would you buy ADP Workforce Now again?

Yes

The great thing about ADP is that I almost never have to contact their support team. The tool has never crashed or become not operational since I've used it, and it is pretty straightforward to use. The one time I did have to get in touch with the support team, they answered and resolved my issue the same day.
Really my only complaint with the tool is the look and feel. In terms of functionality, this is hands down one of the best HRISs out there. It houses all the essential functions in one place and it can perform all these functions seamlessly regardless of how big or small an organization is. Even though it's not pleasing to the eye, it is still simple to navigate as well.

ADP Workforce Now Feature Ratings

9.7
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
9
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
10
Support for external payroll vendors
10
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
Not Rated
9.7
Approval workflow
9
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View company policy documentation
10
Employee recognition
Not Rated
Asset Management ()
Not Rated
10.0
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
10
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
10.0
Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
10
Job Search Site Posting
10
Applicant Tracking
10
Notifications and Alerts
10