Solid software that meets our company's needs
December 03, 2021

Solid software that meets our company's needs

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

ADP is used by our associates and enables them to request vacation, obtain pay statements and T4 statements, access benefit information, and receive communication and links to important resources. This process was traditionally manual with paper statements, vacation manually inputted, etc. This has provided associates with a one-stop location for all the information they need and is accessible to associates on leave or who leave the company.
  • Helps you to manage vacation[.]
  • Benefit enrolment is simple and easy to follow[.]
  • Easy to update associate information to ensure they receive information they need[.]
  • Easy to track beneficiaries and dependents[.]
  • Easy to access documents like pay statements and T4s[.]
  • Was especially helpful during Covid-19 lockdown as we were able to communicate easily with associates throughout layoffs etc[.]
  • Allows us to modify branding for different divisions[.]
  • Robust reporting[.]
  • Toggling between English and French is complicated[.]
  • Defaults to [the] US even though we are based in Canada and profiles are created in Canada. This causes user issues[.]
  • Forgot username/password process doesn't always work easily and associates often require admin assistance when they need to update this information[.]
  • Simplified T4 and pay statements (reduced cost of printing physical copies)[.]
  • Simplified vacation tracking and allowed the company to set blackout dates as appropriate (this was managed by each location previously)[.]
  • Document storage cloud simplified onboarding - no longer required the cost of duplicating files and sending to home office - now all docs are kept in the cloud with easy access as needed[.]
Works well, is effective, can be customized to meet the needs of users at different levels of the organization. Overall we are happy with [the] scalability for our use. Suitable for an organization with multiple divisions/brands as well.
  • Kronos
  • Kronos biometrics clock
It was complex during the [setup] process and took a while to get everything to run smoothly. Integration with Kronos was smoother than biometrics - we had several issues during [start-up] but now things are running smoothly. A [well-executed] plan and strong project manager are recommended with a large, complex organization such as ours. Once the integration was complete and a few issues ironed out, everything went smoothly and continues to.
I was not involved in the selection process[.]

Do you think ADP Workforce Now delivers good value for the price?


Are you happy with ADP Workforce Now's feature set?


Did ADP Workforce Now live up to sales and marketing promises?

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Did implementation of ADP Workforce Now go as expected?


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When we need assistance we are generally able to get help within a reasonable amount of time. The payroll department deals with them more frequently and directly, but my experience has been a positive one.
Very effective to give associates easy access to their documents, personal and [payment] information, vacation requests. Ideal in a retail environment with lots of associates from different divisions across the country. Suitable for our payroll and HR depts as it gives them easy access to information. Document cloud storage makes the onboarding process easier. I can't think of a scenario where it would be less appropriate offhand.

ADP Workforce Now Feature Ratings

Employee demographic data
Employment history
Organizational charting
Organization and location management
Benefit plan administration
Direct deposit files
Approval workflow
Balance details
View and generate pay and benefit information
Update personal information
View company policy documentation
Report builder
Pre-built reports
Ability to combine HR data with external data
Review status tracking
Review reminders
Manager tracking tools
Notifications and Alerts