Solid software that meets our company's needs
December 03, 2021

Solid software that meets our company's needs

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

ADP is used by our associates and enables them to request vacation, obtain pay statements and T4 statements, access benefit information, and receive communication and links to important resources. This process was traditionally manual with paper statements, vacation manually inputted, etc. This has provided associates with a one-stop location for all the information they need and is accessible to associates on leave or who leave the company.

Pros

  • Helps you to manage vacation[.]
  • Benefit enrolment is simple and easy to follow[.]
  • Easy to update associate information to ensure they receive information they need[.]
  • Easy to track beneficiaries and dependents[.]
  • Easy to access documents like pay statements and T4s[.]
  • Was especially helpful during Covid-19 lockdown as we were able to communicate easily with associates throughout layoffs etc[.]
  • Allows us to modify branding for different divisions[.]
  • Robust reporting[.]

Cons

  • Toggling between English and French is complicated[.]
  • Defaults to [the] US even though we are based in Canada and profiles are created in Canada. This causes user issues[.]
  • Forgot username/password process doesn't always work easily and associates often require admin assistance when they need to update this information[.]
  • Simplified T4 and pay statements (reduced cost of printing physical copies)[.]
  • Simplified vacation tracking and allowed the company to set blackout dates as appropriate (this was managed by each location previously)[.]
  • Document storage cloud simplified onboarding - no longer required the cost of duplicating files and sending to home office - now all docs are kept in the cloud with easy access as needed[.]
Works well, is effective, can be customized to meet the needs of users at different levels of the organization. Overall we are happy with [the] scalability for our use. Suitable for an organization with multiple divisions/brands as well.
  • Kronos
  • Kronos biometrics clock
It was complex during the [setup] process and took a while to get everything to run smoothly. Integration with Kronos was smoother than biometrics - we had several issues during [start-up] but now things are running smoothly. A [well-executed] plan and strong project manager are recommended with a large, complex organization such as ours. Once the integration was complete and a few issues ironed out, everything went smoothly and continues to.
I was not involved in the selection process[.]

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

No

Would you buy ADP Workforce Now again?

Yes

When we need assistance we are generally able to get help within a reasonable amount of time. The payroll department deals with them more frequently and directly, but my experience has been a positive one.
Very effective to give associates easy access to their documents, personal and [payment] information, vacation requests. Ideal in a retail environment with lots of associates from different divisions across the country. Suitable for our payroll and HR depts as it gives them easy access to information. Document cloud storage makes the onboarding process easier. I can't think of a scenario where it would be less appropriate offhand.

ADP Workforce Now Feature Ratings

9.3
Employee demographic data
9
Employment history
8
Organizational charting
10
Organization and location management
10
10.0
Benefit plan administration
10
Direct deposit files
10
9.0
Approval workflow
9
Balance details
9
9.7
View and generate pay and benefit information
10
Update personal information
9
View company policy documentation
10
Asset Management ()
Not Rated
9.0
Report builder
9
Pre-built reports
9
Ability to combine HR data with external data
9
Integration with other HR capabilities ()
Not Rated
9.5
Review status tracking
10
Review reminders
9
Succession Planning ()
Not Rated
10.0
Manager tracking tools
10
Performance and Goals ()
Not Rated
9.0
Notifications and Alerts
9

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