Item: ADP Workforce Now
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

ADP is used by our associates and enables them to request vacation, obtain pay statements and T4 statements, access benefit information, and receive communication and links to important resources. This process was traditionally manual with paper statements, vacation manually inputted, etc. This has provided associates with a one-stop location for all the information they need and is accessible to associates on leave or who leave the company.

Pros and Cons

Helps you to manage vacation[.]
Benefit enrolment is simple and easy to follow[.]
Easy to update associate information to ensure they receive information they need[.]
Easy to track beneficiaries and dependents[.]
Easy to access documents like pay statements and T4s[.]
Was especially helpful during Covid-19 lockdown as we were able to communicate easily with associates throughout layoffs etc[.]
Allows us to modify branding for different divisions[.]
Robust reporting[.]

Toggling between English and French is complicated[.]
Defaults to [the] US even though we are based in Canada and profiles are created in Canada. This causes user issues[.]
Forgot username/password process doesn't always work easily and associates often require admin assistance when they need to update this information[.]

Return on Investment

Simplified T4 and pay statements (reduced cost of printing physical copies)[.]
Simplified vacation tracking and allowed the company to set blackout dates as appropriate (this was managed by each location previously)[.]
Document storage cloud simplified onboarding - no longer required the cost of duplicating files and sending to home office - now all docs are kept in the cloud with easy access as needed[.]

Scalability

Works well, is effective, can be customized to meet the needs of users at different levels of the organization. Overall we are happy with [the] scalability for our use. Suitable for an organization with multiple divisions/brands as well.

Systems Integrated With

Kronos
Kronos biometrics clock

It was complex during the [setup] process and took a while to get everything to run smoothly. Integration with Kronos was smoother than biometrics - we had several issues during [start-up] but now things are running smoothly. A [well-executed] plan and strong project manager are recommended with a large, complex organization such as ours. Once the integration was complete and a few issues ironed out, everything went smoothly and continues to.

Alternatives Considered

I was not involved in the selection process[.]

Key Insights

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

Would you buy ADP Workforce Now again?

Yes

Support Rating

When we need assistance we are generally able to get help within a reasonable amount of time. The payroll department deals with them more frequently and directly, but my experience has been a positive one.

Other Software Used

iCIMS Talent Cloud, HEFICED Kronos Cloud

Likelihood to Recommend

Very effective to give associates easy access to their documents, personal and [payment] information, vacation requests. Ideal in a retail environment with lots of associates from different divisions across the country. Suitable for our payroll and HR depts as it gives them easy access to information. Document cloud storage makes the onboarding process easier. I can't think of a scenario where it would be less appropriate offhand.

Solid software that meets our company's needs

Overall Satisfaction with ADP Workforce Now