BLadd review of ADP Workforce
December 02, 2021

BLadd review of ADP Workforce

Bob Ladd | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use ADP for the following activities. 1 Payroll 2 Employee Reviews and Goals 3. Attendance and Calendar 4. Benefits Dashboard 5. Employee communications 6. Copensentation management 7. Data Import/Export
  • The phone app works so well I don't want to use the Web app
  • Payroll
  • Employee calendar
  • Employee reviews are cumbersome and the screen isn't intuitive
  • Goals management is the same not intuitive
  • The general interface takes too long to learn especially when you only use it 4-5 times a month.
  • Email notifications don't have links to open ADP Workforce
  • It reduced our HR department by 2 employees
  • Corporate can get payroll and employee data quickly
  • Formalized our Review and Goal setting and now we are more consistent with our employees.
We [have recently grown] our employee base by 30% and in all countries around the world. ADP Workforce has easily grown with us.
  • None but want to investigate. We've tried to link some data to Tableau.
We haven't really done anything except export data. Found it very difficult to use.
Don't remember the specifics but we chose ADP.

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

No

Would you buy ADP Workforce Now again?

Yes

It seems that support was [weak] when needed unless we connected with the right support person.
Epicor Kinetic (formerly Epicor ERP), Tableau Server, Docuware Cloud
Mostly due to the reason I posted for improvements. Also, getting data exports from ADP is difficult to automata and typically requires support. ADP support isn't always helpful.

ADP Workforce Now Feature Ratings

Employee demographic data
8
Employment history
9
Job profiles and administration
6
Workflow for transfers, promotions, pay raises, etc.
4
Organizational charting
9
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
8
Pay calculation
10
Benefit plan administration
8
Direct deposit files
9
Salary revision and increment management
8
Approval workflow
8
Balance details
9
View and generate pay and benefit information
7
View company policy documentation
8
Report builder
8
Pre-built reports
8
Ability to combine HR data with external data
5
Performance plans
7
Performance improvement plans
7
Review status tracking
6
Review reminders
5
Corporate goal setting
7
Individual goal setting
7
Performance tracking
8