ADP - You are valued.
May 31, 2023

ADP - You are valued.

Katrena Youmans | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

I enter new hires from the Hiring wizard; I enter all deduction codes from medical garnishments to our company-specific codes. I do all employee changes within WFN. I process payroll by entering in vacation, commissions, and Driver pay that are not on a full-time or part-time status (on-call, miles paid). I will also submit payroll if our Accounting supervisor is out. There are times after we have had them enter new information that some of our reports do not come through correctly, and we have to call support back to have those automatic reports regenerated (Payroll reports that come with running of payroll, set up at implementation.) They are usually quick to fix the issue and get it back online. At the first of the year, there is another file to upload to make our deduction codes load into ADP, and they are always happy to explain that.
  • Wizards for hiring/Terminating.
  • Lets you know if there is an error when processing payroll (missing punches etc.).
  • Keeps track of all the changes made through the payroll period and has a report for such.
  • When a garnishment has hit the 0.00 owed, it should delete the code from the deduction area automatically. Do not leave it sitting on the front page.
  • Same with other deduction codes that have a goal limit set to them.
  • Makes Payroll a smooth and quick process done in just a few hours, usually.
  • Makes tracking of the hours on each vehicle build much easier.
ADP has a ton of technology and has options to work with a ton of partners; if you use them or if you don't, they are there to help.
  • HR Benefits.
We are still looking into this, maybe next year, not this year.
Much better, much easier to use, and more functional.

Do you think ADP Workforce Now delivers good value for the price?

Not sure

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

I wasn't involved with the implementation phase

Would you buy ADP Workforce Now again?

Yes

Support can take a few days to get back to you sometimes. I often hear they are "unsure" and have to ask someone else. Usually, by the time they get back to me, I have found the answer on the Bridge or on my own.
At the previous employer I was at, we used Quickbooks first, then changed to Paycom. ADP is much simpler and easier to navigate, and the level of technology behind the product is larger than the prior two. I enjoy using the bridge to help me try to find my answer or dig through ADP on my own.

ADP Workforce Now Feature Ratings

Employment history
9
Workflow for transfers, promotions, pay raises, etc.
8
Compliance data (COBRA, OSHA, etc.)
9
Pay calculation
9
Direct deposit files
10
Balance details
9
Annual carry-forward and encashment
9
View and generate pay and benefit information
Not Rated
Update personal information
9
Report builder
8
Pre-built reports
9