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ADP is Mediocre.
May 31, 2023

ADP is Mediocre.

Nikki Derkach Bryant | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use WFN in full for all our payroll and HR needs. The biggest issue we face is that our system is not set up to support what we need. We do not have the option to track grants and have been told multiple times by multiple different people that something that should be very simple is impossible.
  • Friendly Customer Service.
  • The new home page is much easier to use and navigate compared to the classic view.
  • Quick to escalate problems with the software to tech support.
  • Unable to create the reports needed.
  • Has taken weeks to get someone to help me remap our GL.
  • Constantly being told no and or being transferred around to be told someone else handles it.
  • Not all associates know enough about the software to help with simple problems.
  • Training provided is not sufficient to complete tasks, too little detail.
  • Our taxes were filed incorrectly, causing a late fee and penalties.
  • Quick help and answers to get my payroll processed on time.
There are some big improvements that need to be made to make the scalability and functionality useful.
  • Legal Server.
VERY DIFFICULT. Still not solved.
I prefer UKG for functionality but I prefer ADP for the new improved ease of processing.

Do you think ADP Workforce Now delivers good value for the price?

Not sure

Are you happy with ADP Workforce Now's feature set?

No

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

I wasn't involved with the implementation phase

Would you buy ADP Workforce Now again?

No

Most of the support I've needed has been good, with a few exceptions.
ADP has improved the WFN experience in recent years, which is a great upgrade! However, there are some kinks that still need to be worked out, and very little assistance in working them out as most customer service don't know an answer or transfer you around until you hang up.

ADP Workforce Now Feature Ratings

6.7
Employee demographic data
8
Employment history
8
Job profiles and administration
6
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
5
Organization and location management
5
Compliance data (COBRA, OSHA, etc.)
7
8.0
Pay calculation
8
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
8
Benefit plan administration
8
Direct deposit files
8
Salary revision and increment management
8
Reimbursement management
Not Rated
8.5
Approval workflow
8
Balance details
9
Annual carry-forward and encashment
Not Rated
7.0
View and generate pay and benefit information
8
Update personal information
8
View company policy documentation
6
Employee recognition
6
Asset Management ()
Not Rated
6.7
Report builder
7
Pre-built reports
8
Ability to combine HR data with external data
5
Integration with other HR capabilities ()
Not Rated
6.4
Performance plans
7
Performance improvement plans
7
Review status tracking
6
Review reminders
6
Multiple review frequency
6
Succession Planning ()
Not Rated
8.0
New hire portal
8
Manager tracking tools
8
9.0
Corporate goal setting
9
Individual goal setting
9
Line-of sight-visibility
9
Performance tracking
9
8.0
Job Requisition Management
8
Company Website Posting
8
Publish to Social Media
8
Job Search Site Posting
8
Applicant Tracking
8
Notifications and Alerts
8