Item: ADP Workforce Now
Rating: 8
Author: Verified User

Overall Satisfaction with ADP Workforce Now

Use Cases and Deployment Scope

We utilize ADP to process payroll, manage timecards, maintain employee data electronically, manage company policies and reviews, send employee surveys, track training, and manage the annual review process. ADP offers a variety of resources to develop a true HRIS system that consolidates tasks under one solution.

Pros and Cons

Pros

Automated annual review process with notification.
Processes accurate payroll from electronic timecard entry.
Automatic GL downloads for complex payroll entries that are completely customizable.
Anonymous surveys to staff.
Very customizable solutions to fit your needs.

Cons

Very poor customer service.
Time consuming and difficult to connect with account manager.
Configuration of shift premiums can be challenging.
The onboarding platform is limited and difficult to use.
Electronic documents and signatures makes complete HRIS utilization unrealistic.

Return on Investment

Decreases overall file maintenance time.
Makes remote access from anywhere simple.

Scalability

Offers various hierarchy customizations to ensure data integrity and privacy for all user levels. Convenience and secure online access make deployment across sites simple.

Systems Integrated With

Online documents through the Document Cloud are challenging and limited.

Found Document Cloud to be of little to no value and maintain hard files outside of ADP.

Alternatives Considered

Gusto, QuickBooks Desktop Enterprise and QuickBooks Online

ADP offers a more robust catalogue of solutions, making it a true HRIS system as opposed to other solutions, such as Gusto or QuickBooks. Both are great for payroll processing and QuickBooks for enhanced accounting support, but neither is an HRIS system that allows you to manage all aspects of the employee-employer relationship like ADP does.

Key Insights

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

Yes

Did implementation of ADP Workforce Now go as expected?

Yes

Would you buy ADP Workforce Now again?

Yes

Support Rating

This is by far the portion of the ADP platform that truly makes it undesirable at times. It can be nearly impossible to make contact with your account manager, and wait times are long. When you finally do get someone, it can be challenging to communicate needs and to obtain solutions. This is not always the case, as you sometimes get a great response and support professional, but at least 70% of the time it is a poor experience. Answers can also be inconsistent depending on who you are able to finally make contact with.

Likelihood to Recommend

It's a highly powerful and robust system that enables you to integrate nearly all aspects of HR into a single platform. It is easy to process payroll from an automatic time and attendance feed, with quick ways to make on-demand adjustments. However, the onboarding feature is limited and difficult to use, and the e-signature and document cloud present challenges that limit the ability to maintain fully electronic HR files within the system.