Atera - just do it, its worth it.
March 18, 2021

Atera - just do it, its worth it.

Sean Muller | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atera

Atera is being used at all of our desktops and laptops as well as our servers to keep track of windows updates, software installations, audits and Scripted installations. Additionally we use it for inventory purposes and user tracking. We can identify users with underpowered devices and schedule upgrades, we can export lists of computers to excel and track who is missing software and schedule installs. We also use it to corroborate security alerts with the IP addresses of the devices which are stored in the networking section.

Our Helpdesk also uses it to remote into any computer any where and screen-share instantly without user interaction to preform software repairs/upgrades with minimal difficulty. We can transfer files and run command lines as well from the back end so we can make changes without the user even being aware.

Our helpdesk is most impressed with the ease of use compared to other remote support apps, by the time they are saying hello and telling you about their day you are already in their system half way through the repair.

Without Atera the Covid Crisis would have been a nightmare to support. But with it, we were able to preform at top marks.
  • Remote Control of user computer
  • Auditing and Reporting on computer fleet
  • Windows Updates and Software patches
  • it does not integrate with our FreshService helpdesk application
  • Atera saved us $90k over connectwise which was on the roadmap and outpreformed it
Drasticly less expensive, but better
We were able to get alerts about temperature alarms to replace/clean fans and educate users saving equipment before it broke.

We were able to prevent user hard drives from filling up.

We solved user backup issues with a few clicks of a button.

We installed software across the company with minimal scripting.

We saved time and money while providing excellent support without frustration with Atera's help.
The fixed price was the key reason we tried atera and we are happy to say that it was one of the best decisions I have made.
[Atera] is so inexpensive compared to alternatives just buy it and use it as a backup.

Atera Feature Ratings

Remote monitoring
Network device monitoring
Not Rated
Patch Management
Policy-based automation
Not Rated