Atera is the best RMM and PSA service
March 24, 2021

Atera is the best RMM and PSA service

Rich Lusk | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atera

Atera solves all my RMM needs by providing the services I need in a non-complicated user interface. It's seamless and easy to navigate. Atera also provides remote computer connection via SplashTop and is fully integrated. The company is growing and with that is also adding new features on a consistent basis. Atera also does a great job of listening and addressing feedback.
  • Price - Per technician and not per device
  • Welcomes and listens to feedback
  • New features are added on a regular basis
  • Chat support is great
  • Integration with Azure AD accounts would be great
  • Make it so that when a contact is removed the support tickets are not deleted
  • Integration with Microsoft Teams
  • I've literally saved thousands of dollars annually compared to using other RMM providers.
  • No need to purchase separate Remote Connection software.
  • No need to create a separate customer support website.
Atera pricing is per technician and not per device which can literally save thousands of dollars annually. Atera is not as complicated and time-consuming to learn and use. Atera does not have a bunch of features that a small MSP business would not use and yet has to pay for.
The biggest benefit my company has received from Atera is the simplicity and ease of the customer support process. From the end user's creation of a support ticket, remote connection to a device, quick and easy support ticket updates, and closing of the support ticket. Atera makes end-user support and communication excellent.
The benefits my company has realized from Atera's solutions have been tremendous. It's great to have a solution that combines RMM, PSA, Remote Access, and Reporting in one and yet is easy to learn, understand, implement, and use. None of these features are fractured and all seamlessly work together to provide a great service.
Atera is well suited for any MSP business and other companies with an IT staff as it is licensed per technician and not per device. This pricing model makes Atera the hands-down choice financially. I can't think of any scenario where Atera is less appropriate or not well suited.

Atera Feature Ratings

Remote monitoring
Network device monitoring
Patch Management
Policy-based automation