Item: Atera
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We are a managed services provider and utilize Atera to manage endpoints for clients. We automate day-to-day tasks with Atera, which helps increase productivity as well as minimize downtime for end users. We've been able to reduce the time spent on manual tasks with the wide range of scripts provided by Atera.

Pros and Cons

Patch Management.
Alerts for mission-critical equipment.

Ticketing System.
User Interface.

Return on Investment

Saves time with IT Automation.
Fas onboarding of new endpoints.
Ease of deploying software.

Usability

Atera makes it very easy to upload custom scripts to automate tasks. It also has a decent library of pre-built scripts that apply to many day-to-day tasks. The email alerts it provides allow us to respond to issues quickly and helps minimize any downtime for our clients.

All in One

We utilize Atera for RMM, remote access, and reporting. Some features, such as billing and ticketing, do not work well with how we operate. However, we've been able to contact Atera to voice our issues with those parts of the software, and while they may not get implemented, we feel that they at least listen to our concerns and work with us to try to mold the product to best fit our needs.

Alternatives Considered

ConnectWise Automate, NinjaOne and Kaseya VSA

Atera has many of the same features as the other products we've tested. The selling point for us was the pricing model for Atera. Most other providers charged a fee per endpoint which could quickly add up. With Atera's pricing model, we have a fixed annual cost which is lower compared to most other similar products.

Key Insights

Do you think Atera delivers good value for the price?

Yes

Are you happy with Atera's feature set?

Yes

Did Atera live up to sales and marketing promises?

Yes

Did implementation of Atera go as expected?

Yes

Would you buy Atera again?

Yes

Other Software Used

ConnectWise Control, Spiceworks Help Desk, Code42 CrashPlan

Likelihood to Recommend

Atera is an affordable solution for MSPs looking to quickly set up endpoint management. Deploying software and setting up patch management policies is quick and intuitive. Remote access through Splashtop is also very convenient. Its integration with some of the top platforms, such as AV products and remote access clients, is also very helpful. One major issue we have with Atera is the ticketing system. It doesn't work well for our needs, and we have to use 3rd party software which is better suited as a helpdesk ticketing system.

Atera is a must for MSPs looking for a feature rich platform at an affordable price.

Overall Satisfaction with Atera