Data oriented software especially for CSM's
July 05, 2021

Data oriented software especially for CSM's

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ChurnZero

Our company is a data-driven company and we totally rely upon the data to see which customer may Churn in the future and proactively reach out before they make the decision. It is a very good data-driven software that I ever used. You can set the requirements and you can see them individually or as a company. Best software for the data out there for sure! Loving it!
  • Data metrics
  • Setting up the goals
  • Graphical Representation
  • Creating own Templates
  • Creating own tables
  • Documentation design
  • Can see customers dashboard before churn
  • Proactively reaching out to customers who are struggling
  • Actively reaching out if customer is not using the product features
In Hubspot - at least for now we can't see the ongoing metrics. But through ChurnZero, we can that is our deriving factor.

Do you think ChurnZero delivers good value for the price?

Yes

Are you happy with ChurnZero's feature set?

Yes

Did ChurnZero live up to sales and marketing promises?

Yes

Did implementation of ChurnZero go as expected?

Yes

Would you buy ChurnZero again?

Yes

We are using [it to] the fullest and we know what we are looking for and we can find that information.
Good Customer support whenever we needed it.
Not most of the software out there is data-driven to see where everything is. But ChurnZero has that ability and we love seeing those metrics all in one place.

ChurnZero Feature Ratings

Product usage
10
Help desk / support tickets
9
NPS surveys
10
Sponsor tracking
7
Customer profiles
10
Automated workflow
10
Internal collaboration
10
Customer health scoring
10
Customer segmentation
10
Customer health trends
10
Engagement analytics
10
Dashboards
10
Role-based user permissions
9
API
10
Integration with Salesforce.com
7