Great CRM tool
June 30, 2021

Great CRM tool

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ChurnZero

My company is currently using this awesome service as a CRM tool. It is allowing us to manage tasks as well as log opportunities and activities within a specific account. Before ChurnZero, my company did not have a CRM tool, which was causing a lot of problems with follow-up and account management. Since starting with ChurnZero things have been absolutely amazing and I couldn’t be more happier with the service.
  • Account management
  • Logging activities
  • Tracking numbers
  • Reports
  • Snapshot of current numbers
  • Calendar Integration
  • Custom reporting
  • Increased volume
  • Better communication
  • Collaboration
Yeah, it’s definitely no Salesforce but I think it’s a close second. Salesforce costs three times the price but for what you paid for ChurnZero you are getting almost the identical solution.

Do you think ChurnZero delivers good value for the price?

Yes

Are you happy with ChurnZero's feature set?

Yes

Did ChurnZero live up to sales and marketing promises?

Yes

Did implementation of ChurnZero go as expected?

Yes

Would you buy ChurnZero again?

Yes

I think for what the cost is this product is absolutely amazing as a CRM tool and it allows me to manage my accounts. I think it would be great if it had an app for the phone but it’s easily accessible through Safari.
I don’t deal directly with the support team that’s what my team does but if I had to I would think that they are awesome.
It allows me to utilize the service log my opportunities and create tasks for follow ups or even for team members to complete tasks. We rely heavily on departments completing tasks so if I can create a task or even a calendar invite churn allows me to coordinate everything

ChurnZero Feature Ratings

Product usage
6
Help desk / support tickets
Not Rated
NPS surveys
Not Rated
Sponsor tracking
Not Rated
Customer profiles
5
Automated workflow
Not Rated
Internal collaboration
9
Customer health scoring
Not Rated
Customer segmentation
Not Rated
Customer health trends
6
Engagement analytics
Not Rated
Dashboards
10
Not Rated
Role-based user permissions
Not Rated
API
Not Rated
Integration with Salesforce.com
Not Rated