Item: ChurnZero
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

My company is currently using this awesome service as a CRM tool. It is allowing us to manage tasks as well as log opportunities and activities within a specific account. Before ChurnZero, my company did not have a CRM tool, which was causing a lot of problems with follow-up and account management. Since starting with ChurnZero things have been absolutely amazing and I couldn’t be more happier with the service.

Pros and Cons

Account management
Logging activities
Tracking numbers
Reports

Snapshot of current numbers
Calendar Integration
Custom reporting

Return on Investment

Increased volume
Better communication
Collaboration

Alternatives Considered

Salesforce.com

Yeah, it’s definitely no Salesforce but I think it’s a close second. Salesforce costs three times the price but for what you paid for ChurnZero you are getting almost the identical solution.

Key Insights

Do you think ChurnZero delivers good value for the price?

Yes

Are you happy with ChurnZero's feature set?

Yes

Did ChurnZero live up to sales and marketing promises?

Yes

Did implementation of ChurnZero go as expected?

Yes

Would you buy ChurnZero again?

Yes

Other Software Used

Google Hangouts Meet, Skype, OneDrive

Usability

I think for what the cost is this product is absolutely amazing as a CRM tool and it allows me to manage my accounts. I think it would be great if it had an app for the phone but it’s easily accessible through Safari.

Support Rating

I don’t deal directly with the support team that’s what my team does but if I had to I would think that they are awesome.

Likelihood to Recommend

It allows me to utilize the service log my opportunities and create tasks for follow ups or even for team members to complete tasks. We rely heavily on departments completing tasks so if I can create a task or even a calendar invite churn allows me to coordinate everything

Great CRM tool

Overall Satisfaction with ChurnZero