Item: ClickUp
Rating: 9
Author: Raphael Sanguinete

Use Cases and Deployment Scope

ClickUp is being used across all of the organization, but with a focus on managing projects that have specific start and end dates. We use it to organize our roadmaps, Gantt Charts, tasks, subtasks, goals, and portfolios. Having all of these ClickUp features as a strategic resource for our analysis allows us to better manage our projects and make changes in productions with confidence.

Pros and Cons

Lots of different and complementary features.
The tool is very customizable for different processes and workflows.
ClickUp 2.0, that's in beta, brings a lot of improvements, both in features and in performance.

The performance of the tool lowers when many tasks are visible.
You can't reorganize the order of the tasks in the new "inbox" view.
The description field and side panel of the tasks could be better.

Return on Investment

ClickUp brings a lot of functionalities at a reasonable cost.
ClickUp is being used in projects that are bringing good revenue for the company.
The organization that ClickUp helps us with future opportunities.

Usability

ClickUp has very good usability, and it has improved a lot for ClickUp 2.0 that's still in beta. But even with that, ClickUp is still a little heavy for a PM tool, having some performance issues when a lot of tasks and columns are visible in the list or board views.

Support Rating

I've only needed the support of ClickUp once, and it provided good and fast support.

Alternatives Considered

Asana, Trello and Redbooth

ClickUp has more features integrated out of the box than these other tools. ClickUp can be more complex to use, but after the initial learning curve, it's an amazing tool with much more room for customizations, enabling the entrepreneur to think and implement almost any process that he sees fit for his project.

Other Software Used

HubSpot CRM, Unity, Adobe Audition

Likelihood to Recommend

CickUp is well suited for teams that heavily need project management tools and features, even when understanding the tool itself and creating custom processes for each project can take a lot of time. It's a huge amount of initial work that pays off for this kind of enterprise. On the other hand, companies or projects that have light project management needs maybe will be better served by simpler PM tools.

ClickUp is a complex but very powerful PM Tool

Overall Satisfaction with ClickUp