ClickUp Reviews

I've not had a lot of direct contact with support but they are responsive and we've not needed much support. The platform is very stable and works well with few bugs.

Their team is very responsive and provides a ton of learning material to help you with the transfer from other tools to ClickUp.

I've never had to use the support for ClickUp. I am just a user/manager of the product and not the account holder. I suspect that my supervisor (who is the account holder) has had much more experience with the support for the product. I haven't heard anything negative, so I suspect that the support is satisfactory.

I haven't really had to use the customer support but they do have some useful articles on task views and other functionalities.

I haven't really used support for ClickUp. I never have had to honestly; ClickUp is super great. But at the same time, they have self-help options available if you're confused about any aspect of ClickUP. Therefore, I would rate the support for ClickUp a ten out of ten.

I haven’t ever had to use support for ClickUp. It updates periodically and seems to work great every time I log in.

We haven't had many issues with the software. However, on a few occasions, we were able to get them resolved quickly.

It is a collaborative tool that actually does bring diverse people across the company together to achieve a coordinated development plan. If by "support" you mean getting buy-in from the company as a whole to use the software and collaborate, it achieves that well. In terms of support from ClickUp themselves, I believe this has been satisfactory.

Their FAQ section and other training materials are fantastic. It's broad and useful. They have active chat and email support, which can help with technical questions as well as any issues with your account, etc. They guide you through importing exported files from other project management systems for an easy transition.

I appreciate that I hear from ClickUp fairly often, and it seems they are constantly making improvements and releasing new updates.

We have only ever had 3 communications with them:
1. A question about an error we made on the system.
2. A suggestion on some feature improvements.
3. A request to extend our trial on the paid plan.

All 3 of our requests were handled promptly and we were more than satisfied with the outcome!

Well, we've been using a product for a year, but they still keep surprising us by making our life easier with new features. Just keep it up!

ClickUp provides all the support you need over email. The customer service is excellent. I didn't interact with the support team too much as there was rarely an issue that I needed help with. However, when I did need help they were excellent.

I have gotten all the support I needed.

Great support, always helpful if there are ever issues. There are very rarely issues, so we haven't had to use support much.

It is easy to use, aesthetically pleasing and is constantly bettering itself.

I could not rave more about ClickUp's customer support, and it seems to be that their foremost priority is to give their customers exactly what we need. Their feature requests page makes it easy to let them know where they can make updates to their software. Not to mention that they're constantly providing new, innovative products based on the customers' user-experience.

I contacted their support once to report a bug. They responded via e-mail really fast, and they follow up as well when I did not reply. So overall, I think that is at least above-average customer support.

ClickUp has great support when starting out with the system.

I received all the support I needed when I had any issues.

ClickUp has great video tutorials and a fantastic support team.

The support team is highly reliable because it responds right on time without much delays which may frustrate the project team. Also, the support team remains active and responsive 24/7

Haven't really had to use their support, wasn't needed for implementation and not really the type of product that would require a ton of help from customer service. They do have a pretty well built out knowledge base, with some use cases and examples for maximizing value of platform, and would venture to say that this would be sufficient for most users.

Easy to use. It has nice ways to collaborate and communicate within the tool, ability to save time by creating recurring tasks and set dependencies and sub-tasks with due dates. It gives us the ability to do what we need to do without being too technical like JIRA or Asana.

I've only needed the support of ClickUp once, and it provided good and fast support.