ClickUp is incredibly robust and versatile... as long as you're willing to spend the time setting it up.

ClickUp currently serves as my team's fully featured project/task manager, our knowledge base, as well as our rudimentary CRM. One of the cool things about ClickUp, and what I feel differentiates it from any of the other project management tools in the market, is the fact that it is super customizable. As a mentor of mine previously told me, "Our greatest strengths are also our greatest weaknesses," and this is totally the case with ClickUp. For better or worse, the ways in which ClickUp can be used are numerous and varied, and interestingly, the more people I meet that use the software, the more ways I see in which people configure ClickUp to work for them. This can be both a good and a bad thing depending on how clear of an idea you have of how you want to use the software as well as how comfortable you feel technically configuring everything. Fortunately, ClickUp offers a wide variety of workshops and resources on different ways to use the platform, but ultimately, if you are looking for a project management tool that will work for you right out the box, you may want to keep looking. The tradeoff you make going with this more customizable tool that will likely require some setup to work the way you like it is that A. ClickUp is very affordable compared to other, more "pre-configured" PM tools, and B. once you realize all the different paradigms that are specific to ClickUp, the ways in which you can use the software are pretty infinite. Even using ClickUp for the things we currently do, I know that there is much more it is capable of. For us, the fact that we have been able to build out ClickUp to fit perfectly into our workflows across multiple business areas has made it a great value for the price!

Our collaboration has definitely improved thanks to ClickUp, particularly when it comes to different team members handling different parts of the same project. Additionally, one of the things I really like about ClickUp that other tools don't let you do is assign multiple individuals to the same task.

ClickUp is awesome in that it houses a ton of different features and functionality in the same app. As it stands, ClickUp is our project/task management tool, CRM, and knowledge base. The one functionality I'm impatiently waiting for ClickUp to add is a Slack-like alternative.