High Learning Curve but WORTH IT!
August 17, 2022

High Learning Curve but WORTH IT!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ClickUp

Our team uses ClickUp to manage course design and production for a small 4-year college that also offers online and graduate programs. Our manager established the architecture and workflow and begins it by assigning ClickUp cards to us with detailed tasks and dates - we can add the dates based on our own timeline or the dates can be added by another staff member/our manager.

The challenge with our work is the potential turn-around of staff and having to manage project history. Having the ability to track progress, add dates, make comments, assign tags, means that we can track work throughout several people over long periods of time without losing important project details. It also means that, when one staff member leaves, all of their work for a course development project is retained in perfect detail and we don't need to rely on notes or shared drive/docs to keep up on the latest details of the project.

We use a consistent naming system in all of our ClickUp cards/items so that they are more searchable. We can use unique keywords in the item description so it's easy to search for a term or title and get all of the ClickUp items related to that project. We can also see the history of everyone involved and all of their comments. This is great for continuity of work!
  • the ability to create tags which can be used by the manager to quickly scan progress on multiple projects at once
  • the ability to check off (and un-check) sub-tasks within each item - this helps expand on process and keep things easy for users
  • the ability to search through all the items using unique keywords
  • I'm still learning how to use most of the features - high learning curve but worth it
  • we can be reminded about the progress about projects and alerted via email when they are ready for the next step
Right now, only one department uses ClickUp and one of the problems we're having is that we can't get more of the institution to use it. If we could get more staff and our faculty to use it, it would make so much of our work easier. The high learning curve and robust tools make it a little overwhelming. If there was a sort of "ClickUp Lite" for stakeholders (who aren't central to a department but liaise with it or need some peripheral collaboration) that would help make it less intimidating and improve adoption rates.
We have integrated it with our institutional Google (email, calendar, Meet, docs) account so it can be interconnected with the communication tools we already use. It makes things easier when any docs or contacts can be linked in the ClickUp item description fields.
ClickUp has project management features that can be integrated into other communication systems while Microsoft Planner is already integrated into all of the Microsoft Products. ClickUp works really well for institutions who aren't tied to a Microsoft contract.

Do you think ClickUp delivers good value for the price?

Not sure

Are you happy with ClickUp's feature set?

Yes

Did ClickUp live up to sales and marketing promises?

Yes

Did implementation of ClickUp go as expected?

I wasn't involved with the implementation phase

Would you buy ClickUp again?

Yes

ClickUp works best when you need to keep a manager abreast of lots of small details for various projects all at once. It helps you manage work on your end, and condense/compartmentalize the way the work is represented for your supervisor. It streamlines and visualizes mass amounts of workflow information so a supervisor can get a quick, instant scan of progress and upcoming deadlines for many employees.

It might not work as well if the supervisor has more than a dozen employees because it could just be too much visual information. I'm sure there is a way to set up ClickUp to have groups or departments rather than individuals so information at larger organizations could be further condensed but I don't have experience using that. So for very large organizations, it might not work to supervise at the very top level, just within individual departments.

ClickUp Feature Ratings

Task Management
10
Resource Management
9
Scheduling
8
Workflow Automation
Not Rated
Team Collaboration
8
Support for Agile Methodology
Not Rated
Support for Waterfall Methodology
Not Rated
Document Management
8
Email integration
Not Rated
Mobile Access
9
Timesheet Tracking
Not Rated
Project & financial reporting
Not Rated