Great Improvement for our work
January 17, 2023

Great Improvement for our work

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ClickUp

We use ClickUp to manage projects, tasks and overall workload in our small agency.

The main benefit is, that ClickUp allows us to communicate in the context of customers/project instead of e-mail-threads.
It allows for quick access to relevant information.
I personally love the workload-view, which allows me to schedule tasks in a way that makes it realistic to complete them.

Pros

  • structuring project-relevant information
  • managing workload
  • create templates/automations for recurring tasks

Cons

  • it sometimes feels laggy
  • sometimes you have to reload a view to display recent changes
  • it has some minor issues with the user interface (adding due dates to subtasks after it has been created costs 3 clicks)
  • my planning-time nearly halfed after switching to ClickUp (from Trello)
  • context-based communication with team-members over ongoing projects would have been nearly impossible in the "old" setting
  • there's increased certainty about what has to be done when
  • there's much less delivering late, because of the workload-view.
For context: We're 3. Our most-used collaboration feature: using comments to document changes made to customer ad-accounts so that all parties know what has been done there. Context-related questions and answers also are sooo much more convenient than E-Mails with different topics.
Actually, we still use Google Docs, a third-party time tracking app, slack, loom and other tools, since most non-core-features of ClickUp are not as good as we would wish.
But since the core features are really great, productivity has improved nonetheless.
We switched from Trello, which is a great, simple tool - as long as there's one person or only a handful of projects.
Asana has been on the shortlist. The flexibility of views was the main argument for ClickUp.
It also is much cheaper.

Do you think ClickUp delivers good value for the price?

Yes

Are you happy with ClickUp's feature set?

Yes

Did ClickUp live up to sales and marketing promises?

Yes

Did implementation of ClickUp go as expected?

Yes

Would you buy ClickUp again?

Yes

It is extremely flexible in that it allows for many different ways to display information. At the same time, it's basic structure is comprehensive and easy to understand for everyone.
If you just have to handle a few projects, other software like Trello and Asana will serve you as well. For me, with 20+ projects ongoing at the same time, ClickUps flexibility really shines.

ClickUp Feature Ratings

Task Management
9
Resource Management
9
Gantt Charts
10
Scheduling
9
Workflow Automation
9
Team Collaboration
9
Support for Agile Methodology
Not Rated
Support for Waterfall Methodology
Not Rated
Document Management
8
Email integration
Not Rated
Mobile Access
8
Timesheet Tracking
Not Rated
Project & financial reporting
Not Rated

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