Exclaimer - The answer to all our signature woes!
October 23, 2023
Exclaimer - The answer to all our signature woes!
Score 10 out of 10
Vetted Review
Verified User
Software Version
Exclaimer Cloud - Signatures for Office 365
Overall Satisfaction with Exclaimer
We use Exclaimer to apply signatures to all of our users. We have multiple designs for different groups of users (Sales, Marketing, Production etc...) and multiple different designs that apply according to events set out by our marketing department
Before Exclaimer there was no central signatures and users would add their own, not following the company image. Exclaimer has allowed us to centrally manage this and improve our branding.
Before Exclaimer there was no central signatures and users would add their own, not following the company image. Exclaimer has allowed us to centrally manage this and improve our branding.
- Centrally manage email signatures
- Ease of design and felxibility
- Reliability
- Excellent support when needed
- A calendar to clearly show planned signatures
- An app for changing when mobile
- A way to trace emails to trouble shoot any rare issues
- Centrally managed - saving time having to manually create signatures on each users outlook account
- Marketing - has allowed us to push marketing campaigns for different user groups effortlessly
- Brand - has ensured all users are compliant with the companies brand
Exclaimer has allowed us the flexibility to schedule multiple different marketing campaigns. Our sales department now cover 3 different ranges within the group - we can schedule different signatures depending on the sales reps current sales campaign.
We also now have the flexibility to add holiday and shutdown opening times to make customers aware, this has proved very successful
The ease to create a new signature within the new editor has been a welcome addition
We also now have the flexibility to add holiday and shutdown opening times to make customers aware, this has proved very successful
The ease to create a new signature within the new editor has been a welcome addition
When looking at available email signature providers, Exclaimer was the only one at the time to openly provide details of where our data is stored. This proved a large deciding factor on using Exclaimer
The guides provided at setup to securely link Exclaimer to Office 365 with all correct rules etc.. for security also made the roll out very easy
The guides provided at setup to securely link Exclaimer to Office 365 with all correct rules etc.. for security also made the roll out very easy
We tested CodeTwo alongside Exclaimer. We went with Exclaimer for the much easier to use editor, the support for setting up the first template and how open they were with data security.
They also provided much simpler guidance to initially setup the integration into office365 and gave an all together simpler trial
They also provided much simpler guidance to initially setup the integration into office365 and gave an all together simpler trial
Do you think Exclaimer delivers good value for the price?
Yes
Are you happy with Exclaimer's feature set?
Yes
Did Exclaimer live up to sales and marketing promises?
Yes
Did implementation of Exclaimer go as expected?
Yes
Would you buy Exclaimer again?
Yes
Using Exclaimer
2 - Exclaimer is managed by the IT department with the content created by our internal Graphics Designer and marketing
IT have kept control of the template design and the application of the signature to keep help keep tasks off of our small marketing department. This has proved successful with no errors
IT have kept control of the template design and the application of the signature to keep help keep tasks off of our small marketing department. This has proved successful with no errors
- Marketing Promotions
- Award Promotions
- Centralized Management
- Correct contact details by using AD Sync/Azure AD Sync
- Brand Compliance
- Communicating Shutdowns
- Goods Inwards Booking
- Promotion of external shows the company is attending in agreement with the external show provider
- New product launch promotion
- Meeting Bookings
- Teams click to call once integration is in place
Evaluating Exclaimer and Competitors
- Cloud Solutions
- Integration with Other Systems
- Ease of Use
Ease of use was the most important - we wanted something that can be centrally managed, scheduled and easily updates without too much work
Look at some more solutions - but Exclaimer offered all we needed so didn't have a need to look further
Exclaimer Implementation
- Implemented in-house
Change management was minimal
- We had zero issues during implementation. The guides walked you through office 365 integration perfectly
Exclaimer Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support cares about my success Quick Initial Response | None |
We have the standard support package - this has provided all the support we have ever required
We have never been left in a position where our issue has caused us to not be able to function
Support have always been friendly and willing to listen to any concerns which is getting rarer
We have never been left in a position where our issue has caused us to not be able to function
Support have always been friendly and willing to listen to any concerns which is getting rarer
We had templates created in the old editor - we needed a change making but could not do so as the new editor had been launched
Withing 30 minutes all our templates had been converted and we are able to then update what marketing had requested - very fast turnaround
Withing 30 minutes all our templates had been converted and we are able to then update what marketing had requested - very fast turnaround
Using Exclaimer
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Scheduling signatures
- Signature Design
- None - all is simply laid out and easy to understand