Best Tool For Top Reps (A Must Have)
Updated February 01, 2023
Best Tool For Top Reps (A Must Have)
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gong
Gong has helped our team increase our accuracy, keep better track of large pipelines, and close deals faster. It's a tool that I would REQUIRE for any future employer to have if they except to attract great sales talent.
- Pipeline Management
- Data Syncing to Salesforce
- Upload speed can be slow following a call
- More closed deals - at least 100k ARR for myself alone
Gong has helped keep reps aware of their talk time, question rate, and patience on calls.
Gong has been helpful in spotting trends in buying processes and cycles
Do you think Gong delivers good value for the price?
Yes
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
Yes
Did implementation of Gong go as expected?
I wasn't involved with the implementation phase
Would you buy Gong again?
Yes
Using Gong
100 - All sales and customer facing roles
2 - main team is only 2 but we don't need much support
- speed
- ease of use
- customer access
- accuracy
- forecasting
- talk ratio
- pipeline managment
- CRM syncing
- Evaluating potential customers (gong connecting ppl)
- More forcast accuracy
- AI for calls
Evaluating Gong and Competitors
- Product Features
- Product Usability
Need top of the line for sales teams
I would buy faster haha
Gong Implementation
- not involved in this project - no info to share
Gong Support
| Pros | Cons |
|---|---|
Quick Resolution Knowledgeable team Kept well informed Immediate help available Support cares about my success | Poor followup Problems left unsolved Escalation required Need to explain problems multiple times Slow Initial Response |
unsure
Support is always great, but no specific cases
Using Gong
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Quick to learn Convenient Feel confident using | Inconsistent |
- limited items on main screen (filtered well)
- Ability to sort by customer, company, opp, etc...
- Okta integration
- Forecasting can be a little complex (auto sub the numbers would be great)
Yes - yes it's good enough for on the go calls that we need to review