Gong - True Conversation Intelligence
October 07, 2022

Gong - True Conversation Intelligence

Alex Gohl | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

I listen to Gong calls between reps on the team and our existing customer base. The amount of coaching that I can provide during a conversation with each rep and using the data driven analytics to see how they align with best practices is extremely helpful. I also use Gong when reviewing the growth pipeline across the team and with each rep. It helps me diagnose the opportunities and forecast our business. When we receive questions from customers that we're unsure how to answer, it's easy to comment on the call and share it with our support, CX, or product leaders so they can hear questions and feedback directly from the customers and guide us to next steps.

Pros

  • Conversation Intelligence
  • Pipeline Management
  • Intuitive Platform
  • Cross Departmental Collaboration
  • Analytics
  • Connectivity
  • Thought Leadership

Cons

  • Nothing
  • High impact on coaching
  • Instant product and support feedback, directly from the customer
  • Opportunity management in an intuitive interface
It's one of the best designed solutions I've ever seen and used.
Gong has a tremendous amount of conversation intelligence data where you can compare reps conversations to the best practice ranges. I receive alerts on conversations that may require my attention and insight into my team's pipeline and activity that make it quick and easy to analyze.
Using a search, you can analyze thousands of calls and see how present keywords are being mentioned. You can also track topics over time to see what topics are being discussed, which can help us understand trends at the macro level.
Gong's thought leadership, performance, intuitiveness, advanced conversation intelligence, and all-encompassing solution has helped me greatly and I wouldn't trade it for anything else.

Do you think Gong delivers good value for the price?

Not sure

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

Gong has such a tremendous impact on the success of sales, CX, and product organizations. Unless you have a small business that is having a low volume of conversations with customers, Gong will bring value.

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