Gong - True Conversation Intelligence

I listen to Gong calls between reps on the team and our existing customer base. The amount of coaching that I can provide during a conversation with each rep and using the data driven analytics to see how they align with best practices is extremely helpful. I also use Gong when reviewing the growth pipeline across the team and with each rep. It helps me diagnose the opportunities and forecast our business. When we receive questions from customers that we're unsure how to answer, it's easy to comment on the call and share it with our support, CX, or product leaders so they can hear questions and feedback directly from the customers and guide us to next steps.

Gong has a tremendous amount of conversation intelligence data where you can compare reps conversations to the best practice ranges. I receive alerts on conversations that may require my attention and insight into my team's pipeline and activity that make it quick and easy to analyze.

Using a search, you can analyze thousands of calls and see how present keywords are being mentioned. You can also track topics over time to see what topics are being discussed, which can help us understand trends at the macro level.