Bang a Gong! Get your sales on.
October 08, 2022

Bang a Gong! Get your sales on.

Taiya King | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

Gong is a fantastic tool for training purposes, being able to improve on closing methods, and coming back to the call for key points of interest to drive follow-ups and proposals. We also use it to keep track of deals and pipe health which has been incredibly helpful.

Pros

  • Ease of use.
  • Robust
  • Educational in the sense that it allows you to watch teammates' calls and obtain best practices.

Cons

  • Some things are a bit clunky.
  • Wish the keyword insight pickup was a little better/more detailed.
  • Not really sure how to leverage all the features.
  • Alignment
  • Time saver.
  • Increase of second and third meetings.
Some stuff is a little clunky and confusing and could definitely be improved upon, but as a whole it is a great tool for teams.
As I mentioned before, it has been a great tool to provide actionable insights that have allowed us to create detailed follow-ups, proposals, and value propositions which have really given us the upper hand and advantage when going up against competitors. At this organization, we've only been using it for a few months, but I'm excited to see the impact once we're done with Q4.
We haven't leveraged the tool this way yet.

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

Gong is really a fantastic tool for sales teams. Especially when someone new comes on board, to be able to watch different styles of calls is extremely useful and even for seasoned reps for areas of improvement. Also, as sales reps become busier with calls, it's often impossible to keep track of all the key points, so being able to go back and review the call has made a world of difference. I wouldn't recommend this tool if you're not a customer-centric focused organization.

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