Overall Satisfaction with GoTo Connect
GoTo Connect made Finnet employees' day-to-day work easier; allowing everyone to perform and call wherever they perform; Previously, there was no way to receive calls only in the office on physical devices; after implementing Goto Connect, we have Mobility as a big step forward. We also improved costs; with the adoption of Goto Connect, our expenses with long-distance calls and mobile devices were reduced due to the minutes plan that we contracted in the project.
- Robust Contact Center Solution that integrates with the PABX
- Ease of solution management
- Low cost of phone calls
- Provide mobility
- The most advanced report templates can be released to customers who have GoTo Connect without the need to hire a separate module. The standard reports available for GoTo in the basic version are very simple and do not have data protection.
- We managed to reduce our telephone costs by 40% on our bills in 12 months. We will have a return on the investment we made.
- The user experience and ease of use of the solution provide greater dynamics and interaction between our employees and customers.
The tool's administration and management process was very simple and did not require a lot of time from our team to manage the entire environment.
Do you think GoTo Connect delivers good value for the price?
Yes
Are you happy with GoTo Connect's feature set?
Yes
Did GoTo Connect live up to sales and marketing promises?
Yes
Did implementation of GoTo Connect go as expected?
Yes
Would you buy GoTo Connect again?
Yes
GoTo Connect Feature Ratings
Using GoTo Connect
- Price
- Product Features
- Product Usability
- Contact with customers and suppliers
- Service Queues Separated by Products
- Create Conference Rooms
- Using the Voice Extension on the Smartphone Device
- Quick access to voice messages and messages
Evaluating GoTo Connect and Competitors
I wouldn't make any changes.