GoTo Connect -> Connected you with everyone everywhere
November 15, 2022

GoTo Connect -> Connected you with everyone everywhere

Willian Silva | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Connect

GoTo Connect made Finnet employees' day-to-day work easier; allowing everyone to perform and call wherever they perform; Previously, there was no way to receive calls only in the office on physical devices; after implementing Goto Connect, we have Mobility as a big step forward. We also improved costs; with the adoption of Goto Connect, our expenses with long-distance calls and mobile devices were reduced due to the minutes plan that we contracted in the project.

Pros

  • Robust Contact Center Solution that integrates with the PABX
  • Ease of solution management
  • Low cost of phone calls
  • Provide mobility

Cons

  • The most advanced report templates can be released to customers who have GoTo Connect without the need to hire a separate module. The standard reports available for GoTo in the basic version are very simple and do not have data protection.
  • We managed to reduce our telephone costs by 40% on our bills in 12 months. We will have a return on the investment we made.
  • The user experience and ease of use of the solution provide greater dynamics and interaction between our employees and customers.
The tool's administration and management process was very simple and did not require a lot of time from our team to manage the entire environment.

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

I recommend Goto Connect as a Cloud Telephony and PABX solution for all companies that value technology, practicality, and innovation.

GoTo Connect Feature Ratings

Hosted PBX
10
User templates
10
Call reports
8
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
9
Mobile app for iOS
10
Mobile app for Android
10

Using GoTo Connect

  • Price
  • Product Features
  • Product Usability
  • Contact with customers and suppliers
  • Service Queues Separated by Products
  • Create Conference Rooms
  • Using the Voice Extension on the Smartphone Device
  • Quick access to voice messages and messages
We are very satisfied with the solution.

Evaluating GoTo Connect and Competitors

I wouldn't make any changes.

Comments

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