Long time customer
January 10, 2024
Long time customer
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoTo Connect
We originally switched to GoTo Connect from another phone system because they include soft phones (phone app) for free. Our previous company charged us extra if we wanted the soft phones. Since the pandemic our team entirely uses the GoTo Connect app and have all stopped using the desk phones that were originally provided to us.
- The mobile app works well
- PBX is really user friendly and customizable
- We love that we can customize our ringtones and hold music
- It seems that they haven't fully transitioned away from Jive because the PBX sometimes loads the Jive version and other times loads the GoTo Connect version. I think I like the GoTo Connect version better but I can never figure out what the URL is for that version
- We originally switched to GoTo Connect to save us money compared to the last company we used
- They have unfortunately raised our prices since we originally signed up and have recently made us pay to allow our users to send SMS messages
We only use it for phones. We use other services for video meetings.
We use Google Meet for video calls because we already use Google Workspace and with our work it is helpful to share our screens with our clients. GoTo Connect is used more for spontaneous calls or texts.
Do you think GoTo Connect delivers good value for the price?
Not sure
Are you happy with GoTo Connect's feature set?
Yes
Did GoTo Connect live up to sales and marketing promises?
Yes
Did implementation of GoTo Connect go as expected?
Yes
Would you buy GoTo Connect again?
Yes