Connect anywhere with GoToMyPC and become proactive
Horacio Carcamo | TrustRadius Reviewer
October 29, 2018

Connect anywhere with GoToMyPC and become proactive

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with GoToMyPC

GoToMyPC is a useful software that had helped us work in the organization remotely. It is mainly used when there is a business trip. The person who is on the trip logs in their computer wherever they are and automatically connects without the need to be experienced in networks or coding. Another example of how this software is used, is for connecting to its peer computer, maybe to fix a problem or just help with a report.
  • Provides a great security while connected. GotoMyPc validates and verifies files and data that goes through your account
  • You can perform your workflow and labor task with flexibility
  • Very cheap monthly fee, for a great service and software.
  • Sometimes the consistency in the connection might lag and create some errors.
  • Some issues might be beyond our knowledge, therefore a technician or expert might be needed (rare case)
  • If connecting from home, it will take a lot of your data and might slow other devices connections
  • We have saved money on expensive network devices for remotely access
  • It increases productivity by working from any part of the world at any time.
  • The ease of use have avoid us excessive charges on training for the software
Connection is not the same. GoToMyPC has a stronger connection compared to Chrome remote. I feel that GoToMyPC is very reliable and secure. I can access remote desktops and share or sync files through the app’s web browser on any device, not sure about the competitor but, I definitely like how the app looks for GoToMyPC.
The software is very useful for connecting remotely to a PC, these cases could be, when traveling abroad and forgot to copy files or data from your computer.

I do not think GoToMyPC is suited for meetings of conference calls. We have tried it and it failed. The execution of a meeting with this software might confuse and can be trouble if using it as a presentation screen.

GoToMyPC Feature Ratings

Screen sharing
8
File transfer
6
Access to sleeping/powered-off computers
6
Over-the-Internet remote session
9
Initiate remote control from mobile
10
Remote management of servers & workstations
9
Remote Active Directory® management
10
Centralized management dashboard
7
Session record
8
Annotations
9
Monitoring and Alerts
9
Multi-platform remote control
10

Using GoToMyPC

25 - The main function that provides to the company is to provide a connection remotely between two computer, taking away all the firewall protocols and adjustment. Secondly, we can do collaborations and demonstrations with colleagues, clients and suppliers in real time. Lastly and most important is that it increases productivity in the company.
25 - Basically, the people who uses this software are mid-level to management level personnel. In other words, people who role is important and necessary at any moment. Others who use the software in an indirect way are IT technicians. They make sure to provide a good connection from the inside of the company.
  • When they travel for business and needs information from their home base PC
  • Usually remote desktop softwares requires VPN, this one does not.
  • Useful for file transfer and data management.
  • File transfers
  • Data connection report and analysis
  • Remote connection
  • Remote printing
  • Invite a guest to remote connection session
  • Take advantage of mobile device application
Plain and simple, GoToMyPC offers one of the best remote PC access software in the market. The main reason we choose this software is because it's easy to install and use, and it has a full suite of tools for telecommuting and collaboration.The total access that is controlled from a web browser interface. It incorporates strong security that you can modify.

Evaluating GoToMyPC and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Analyst Reports
The most important factor that came to the table when planning to get a remote desktop software, was price. We did not wanted to spent a lot for something that we were going to try. After trying it we definitely knew it would become helpful and productive, therefore we purchase a monthly fee.
I would go ahead and research more in this area. We did not get a lot information on remote desktop softwares but the first option and cheap one that came up was GoToMyPc. Also, I would have done a screening process of connections between this software and another. At the end, GoToMyPc was definitely the one.

GoToMyPC Support

Because this software allows me to access my documents anywhere accessing documents remotely and being able to use bulky programs remotely is ideal as you can't simply access a program like that from your smart phone and have the full capabilities. Also, there is no OS requirement since it works with both Mac OS and Windows.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
None
I have called once regarding an issue with my login. I was starting to use this software, therefore, did not had experience in the interface. I used the login limit which later I had to call customer service. They resolve my issue very fast and were very kind trying to go the extra mile. I felt satisfied after the call and logged in again without any issue.

Using GoToMyPC

As mentioned before, GoToMyPC cares about making a understandable interface to their users. Given the natural purpose of the company, this might be complicated for people who don't manage well a remote system, but I have seen those type of people managing and performing task in this software without any trouble.
ProsCons
Like to use
Technical support not required
Well integrated
Consistent
Convenient
Feel confident using
Familiar
Unnecessarily complex
Difficult to use
  • Software interface and navigational menu's
  • Installation is not complex at all
  • File sharing is very easy to use
  • Screen Sharing
  • Connection issues might log you off the session
  • Mouse pointer in the mobile app is hidden
Yes - Works pretty well. It supports viewing the complete display of your host computer even if it uses multiple monitors. The combination of all features in a desktop computer transferred to a mobile device are shown. In my opinion, the mobile app provides a a better user experience, stability and secure remote connection.