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+50% increase on emails sent & great engagement of use by the team.
December 05, 2021

+50% increase on emails sent & great engagement of use by the team.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

We have seen much more engagement from the sales team in general from the previous tool we used to use. We have recorded [a] 52% increase in total emails globally! On top of that, we have seen [a] 20% increase in week over week on pipeline growth!
  • Recording activities
  • Flows are nicely organised & easy to execute
  • Connection with Salesforce is great and saves you much time
  • Customer Service - sometimes not super quick but they are always very helpful
  • Creation of templates
  • Creation of flows
  • Understanding the most active prospects/accounts
  • Salesforce Sync - less errors
  • 20% Increase in WoW Pipeline Growth!
  • 13% Increase in WoW # of Opportunities Created
In general, [it] is very easy to use maybe not 100% so probably I would use some live guidance or little info icons to easily redirect the user to the right place or action. It is, as well, a matter of getting [used] to the tool. But in general, you will not get frustrated about not being able to go ahead and do the needful on your sales process/actions.
Easier use, the sync with Salesforce is just a big plus, flows and the ability to understand the engagement of prospects. The integration they have as well with the dialer (for phone calls) is working perfectly which did not happen with the tool in the past and offers some kind of flexibility on the number you want prospects to visualize.

Do you think Groove, a Clari company delivers good value for the price?

Not sure

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

Yes

Did implementation of Groove, a Clari company go as expected?

Yes

Would you buy Groove, a Clari company again?

Yes

1. You decide a flow - create your templates and start sending those flows, basically [allowing] you to save time and dedicate to [the] most productive stuff for your sales. 2. A flow can have many different touchpoints from emails - calls - to LinkedIn touches ... So sales teams will very much give a nice try with every single prospect. 3. The platform is easy and flexible which has allowed our company a good adoption across the globe.

Using Groove

130 - Sales teams and account management team.
1 - That person is our champion go-to in case there is something we do not remember how to use. It has been more during the implementation of the project than on an ongoing [basis].
  • Prospecting
  • Account management
  • Followups
  • Cascading templates for all the organisation
  • Sharing flows between teams
  • Not sure right now
So far so good. I can see as well that they continue to improve which I believe is essential [to] companies nowadays.

Evaluating Groove and Competitors

Yes - Yesware and dialer.
  • Product Features
  • Product Usability
  • Prior Experience with the Product
Previously using another tool. We had a committee evaluating different tools and the fact that Groove offered easily a trial period was essential. One thing is to read what a product does and another thing is seeing the tool in action. A totally different experience.
I believe the evaluation process was done in the right way - I do not think I would change how it was done.

Groove Implementation

Not really it all went really smooth.
  • Implemented in-house
Yes - In terms of people- We had teams in EU coming first then APAC and the AMERS.
  • Implementation was easy - probably the dialer installation - but not a major issue.

Groove Training

  • Online training
The training was greatly done, first with our sales rep of reference and afterward with other team members. Different sessions were provided to have everyone working at the same pace.

Configuring Groove

We were able to add some personalisation, of course, like every system may have some limits but they seem very much looking forward to [improving] where they are able to.
Not really I did not take care personally.
Some - we have done small customizations to the interface - Not much but we have done some little personalisation for the sales teams that help us to have [it] all handy.
Some - we have added small pieces of custom code - Not much.
Not really.

Groove Support

I think there is room [for] improvement here. Not in the quality of the answers but in the response times and probably a good thing to add other languages too.
ProsCons
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Difficult to get immediate help
Not sure.
I had a problem with a flow and the response and the explanation was superb I could easily solve out my problem and [understand] what I was not doing right.

Using Groove

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • Templates
  • Flows
  • Adding prospects to CRM
  • Actions
  • None particularly difficult

Groove Reliability

We have implemented this in the Sales and Account management team, so far so good. I am not sure if we will expand it to other teams and how that would be. But I would see a good fit for finance teams too.
Yes, they are as I have stated before. The improvement here is on the rapidity of the answers.
Groove is performing well and quickly so far no issues with that.

Relationship with Groove.co

Very easy, provided excellent service and great training as well as support during the whole trial period.
Not in need to contact the vendor after as we had another contact for our training and right now the customer service.
During [the] trial, we needed to extend it a bit more and that was negotiable, understanding other company priorities during the trial. As well regarding the economics I was not involved at all so no more I can say.
Not really ours was super good.