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Hootsuite Review
Updated August 25, 2023

Hootsuite Review

Nicole Vuong | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Hootsuite Pro

Overall Satisfaction with Hootsuite

We have used hootsuite for over 5 years as a platform to organize and publish our social media content. It is clean and user-friendly, keeping all of our content in one place. Inside the platform, you can easily customize and pre-plan your posts for the month probably one of my favorite features. Now they even added a feature to help you come up with content based upon your previous posts, it's pretty impressive.
  • User-Friendly interface.
  • Organized
  • Social Media ready
  • Pre-planning capabilities
  • Great AI suggestions on posts
  • Customization options for the customer
  • Fix how often linkedin gets disconnected from the platform
  • We were able to consolidate our social media work
  • We are able to see which campaigns are most successful
I think Hootsuite is a great multip-platform service that really does a nice job of keeping your content organized and accessible. You can create, reply and plan out everything on your calendar and just have it loaded and ready to go. We have used them for over 5 years and have really loved the streamline approach they offer, it is a great time saver.
Hootsuite lets you put all of your social media platforms into one integrated location, that can be easily utilized. I have been able to consolidate my work substantially building out our social media calendar through Hootsuite. I think it is a brilliant service and I love that we can get ahead of our workload with its scheduling features.
We previously used Loomly as a social media publisher, it was convenient but we did not like the interface. Overall we found that we liked Hootsuite as a publisher better. Loomy did offer a feature where you could boost your posts right from your portal which was convenient. But it was not enough to keep us using he platform.

Do you think Hootsuite delivers good value for the price?

Yes

Are you happy with Hootsuite's feature set?

Yes

Did Hootsuite live up to sales and marketing promises?

Yes

Did implementation of Hootsuite go as expected?

Yes

Would you buy Hootsuite again?

Yes

I think for any company that manages more than 1 social media platform having a tool like Hootsuite at your disposal is a game-changer. It consolidates your work and gives you some great tools for future planning. We love having out team plan out a month's worth of content for each channel, and you can just see it all there in one organized platform. A very very handy tool.

Hootsuite Feature Ratings

Listening/monitoring ()
Not Rated
10.0
Content planning and scheduling
10
Audience targeting
10
Content optimization
10
Workflow management
10
10.0
Automated routing and prioritization
10
Customer interaction histories
10
Bulk actions
10
10.0
Lead generation
10
Content marketing
10
Paid media management
10
Campaigns and promotions
Not Rated
10.0
Twitter
10
Facebook
10
LinkedIn
10
Instagram
10
Pinterest
10
YouTube
10
10.0
Campaign success analytics
10
10.0
Role-based user permissions & privileges
10
Mobile access
10

Hootsuite Support

Any issue we have had the hootsuite was quick to respond. We really have no complaints what-so-ever.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Quick Initial Response
None
No, we do not our team is really full of go-getters who are not afraid to try and figure out the problem on their own. Also, we just look up help forums if we cannot do it on our own. Really there is not a need for us to have premium support.
I have not really had a time where I had to request hootsuites help. So I'll have to keep you posted.