HUBSPOT
September 17, 2013

HUBSPOT

Keith Bailly | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Professional

Overall Satisfaction

Pros

  • It is very easy to use, analytics are great, and it has some great 3rd party vendors and a marketplace.

Cons

  • Limited design capabilities and templates. The framework is very simple and it's very easy to make a page or a form, but it's difficult to do anything more custom that goes beyond the HubSpot templated approach. For this reason, we host some sub-sites build in Bootstrap externally but it's difficult to integrate these sites with the main HubSpot site. SInce these sites are hosted externally, this also creates a problem for web analytics.
  • Really only wants to track one blog.
  • The big ROI is the efficiency it offers our team. It's very easy to build quick landing pages or registration forms that can all be tracked on the website. Posting content to the site could not be easier which certainly makes the team highly efficient. The other side of that coin is that, although very easy to use, the end result is not likely to wow customers. There is some trade-off between employee efficiency and cutting edge capabilities.
Well, there are some other products that are based in JS that might make more sense. HubSpot has been a great product for us, but we are starting to think about products that can offer us more flexibility.
This is a great product for a company that does not have resources or a team of engineers. You are able to create new pages, do calls to action, A/B multivariate testing, BLOG and track leads all in one place. A great solution for small shops!

Product Usage

1 - It's me!
  • We use the product to host our sites, create landing pages for forms and invites to special events, we blog and get analytics, as well as host our job board.

Evaluation and Selection

We were using a DotNetNuke package.
We looked a several other CMSs.

Implementation

Just know what you want, and stick to it.
  • Vendor implemented
  • Implemented in-house
We did the design and they converted it into Hubspot. I recently did a re-launch and had Market8's Eduardo do some work for us. He was great, very thorough.

Training

  • Online training
There was no presentation or WebEx.

Configuration

To match up with our colors and marketing plans.

Support

Customer service is great initially when they have their post sales implementation team working with you. Once the product is installed and you are running you get transferred to Level I and it is not the best or direct for answers.
Not Sure - I think we did initially, but not now. No.

Usability

Very easy to use. You can assign different task to team-mates and allow them to have limited access.

Reliability

Never had a problem.
Not bad, but always room for more speed!

Integration

  • Maxhire.
  • Bullhorn.
  • Feedburner.
  • Maybe. (Shhhhh!)

Vendor Relationship

Good for the most part, the Post Sales Engineer was awesome!
Ask for more, and pay as little as possible.

Comments

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