HubSpot CRM is WORTH IT
November 09, 2021

HubSpot CRM is WORTH IT

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

The HubSpot CRM keeps us organized from Marketing, to Sales, to Service - and then reporting on all of those aspects. It helps us measure the actions our teams are taking, the success (or failure) of those, and how we can improve. It's changed the game for our lead gen and nurturing!

Pros

  • Lead Nurturing.
  • Contact Tracking.
  • Data + Reporting.

Cons

  • Can be a bit expensive.
  • Adding + increasing contacts is in large batches.
  • Tiers for smaller companies needed.
  • Personalized Lead Nurturing.
  • Reporting.
There is a bit of learning, but nothing that isn't in line with other CRM systems or databases as robust as these. Plus, anytime there are questions, confusion, issues, etc. the support that HubSpot [CRM] offers to its users is out of this world -- they're always reachable and patient in helping.
HubSpot [CRM] allowed us to connect what our sales team is doing with what our marketing team is doing so that we can team up and work together - smarketing - as they call it ... and it really is a 'work smarter not harder' system for us. The insight into what contacts are doing and when has been great.
Really, with HubSpot [CRM] we just got more bang for our buck with all areas concerned. There were instances where the less expensive option was definitely on the table, but when you look at the ease of use, capability, customer support, and general success + ROI, HubSpot [CRM] just quickly became a no-brainer.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

If you're ready and in a place for your sales and marketing teams to join forces then HubSpot [CRM] can be your secret weapon. It tracks every action - open, click, re-open, response, etc. - so that you can leverage the insight and make smarter decisions for both sales and marketing actions.

HubSpot CRM Feature Ratings

8.8
Customer data management / contact management
9
Workflow management
8
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
9
Quote & order management
8
Interaction tracking
10
8.7
Case management
9
Call center management
8
Help desk management
9
9.0
Lead management
9
Email marketing
9
8.3
Task management
8
Billing and invoicing management
8
Reporting
9
9.0
Forecasting
9
Pipeline visualization
9
Customizable reports
9
9.0
Custom fields
9
Custom objects
9
API for custom integration
9
9.0
Role-based user permissions
9
Single sign-on capability
9
9.0
Social data
9
Social engagement
9
9.0
Marketing automation
9
Compensation management
Not Rated
9.0
Mobile access
9

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