GoToConnect VoIP an efficient service for small companies
September 15, 2017
GoToConnect VoIP an efficient service for small companies
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoToConnect (formerly Jive)
We use GoToConnect as our primary phone service for our entire company. We use GoToConnect for internal calls as well as external calls. We are a client facing company and have to get on a call with clients to support and maintain the software we sell them. We also use it to call our international clients as well. On a day to day [basis] for our organization, we have to contact clients about the tickets that they have created as well as call new clients for implementation.
- It has a chat feature for GoToConnect users that you can use to communicate if you are on another call
- The conference calling feature is very easy to use
- The program is very easy to use and is user-friendly
- The devices you pair with GoToConnect sometimes don't work
- The UI freezes sometimes and requires the computer to be restarted
- It is missing the ability to call directly from email signatures, so you can't easily just click on the number and it re-route to XLIte
- GoToConnect allows us to increase our customer service and support
- GoToConnect sometimes does waste a lot of setup time for those users who have difficulty connecting devices
- GoToConnect increases productivity amongst the teams in our company
Not Sure
GoTo Connect Feature Ratings
Using GoToConnect (formerly Jive)
55 - Services and Management
2 - Systems Engineers that deal with our networking and server management.
- Calls
- Collaboration
- Video Chat
- Conference Call
- Chatting
- Video-Call
Evaluating GoToConnect (formerly Jive) and Competitors
- Price
- Product Usability
- Prior Experience with the Product
- Vendor Reputation
- Analyst Reports