VOIP?! Yes, you should and GoToConnect should be your first stop.
August 23, 2017
VOIP?! Yes, you should and GoToConnect should be your first stop.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoToConnect (formerly Jive)
GoToConnect hosted VoIP is our main phone system that connects 8 locations in 3 states together with seamless use of extensions and transferring. Throw in simple management of VM and call attending with their new call center option means they are all encompassing tool. We solved the need of an advanced PBX without the cost and setup of a local system. With Ethernet being already a main runner for our structure adding POE to get phone service was a no brainer in construction. The benefits are a connected PBX, voicemails and calling features not restricted to office spaces and one location, Connecting locations that before had no reason to be connected but now with GoToConnect the connection was made and has been a positive one.
- Adding new devices that are new or previously on the account is simple and easy for even not technical people. This is not always IT staff on staff, with GoToConnect online management makes it very simple for setup.
- Another strength is the calling tree setup. With a graphical interface, drag and drop options and suggested setups anyone can build a complicated setup to a small simple one. Take your small business and make it look like you are fortune 500 with a nice call tree that is simple to use but sounds big.
- Customer management. Every representative we have worked with including the technical support staff are superb. Quick fix errors, online chat for support and a dedicated rep for your company that is available and checks on your account on time everytime.
- With VOIP ghost issues. They are plagued with a few sometimes and when these happen a run down to an issue is almost non existent. This maybe a VOIP providers issue for all of them. But it does exist here and they do try to help but leads usually end up at dead ends or false positive answers.
- Reports, sadly their reporting system is only for current calls and information. They have no historical reports you can run. You have to contact them for these reports.
- Positive- Consolidate phone companies into one provider and one bill.
- Positive- All locations use the same hardware. Allowing easy swap and repair.
- Negative- internet goes down, phones go with it. So lost customer contact and no out going calls affect profits.
Only used GoToConnect Voip.