KnowBe4 is a great product, well worth the investment.
Updated July 25, 2023

KnowBe4 is a great product, well worth the investment.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Federal Government edition

Modules Used

  • KnowBe4 Cybersecurity Awareness Posters
  • KnowBe4 Training Modules (e.g. Common Threats, Creating Strong Passwords, GDPR, etc.)

Overall Satisfaction with KnowBe4 Security Awareness Training

Every employee annually must go thru the training; it's a great tool for us! we have an annual process which employees must complete the training, and any new employee is prompted to complete the KnowBe4 training. KnowBe4 training exposes new and veteran employees to threats both external and internal.
  • Security awareness for employees.
  • Security training for new employees on company policies.
  • Makes employees more vigilant to security issues.
  • Exposes employees to both external and internal risks and how to mitigate
  • Maybe a little more in depth training.
  • Focus on cyber security threats.
  • Additional employee engagement.
  • More engaged employees reporting email scams.
  • Well worth the investment cost.
  • Employee involvement.
We used another product prior to KnowBe4, and the product was cumbersome, and employees didn't like the product. KnowBe4 has proven to be a valuable investment both from a cost perspective as well as employee engaged.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?


Are you happy with KnowBe4 Security Awareness Training's feature set?


Did KnowBe4 Security Awareness Training live up to sales and marketing promises?


Did implementation of KnowBe4 Security Awareness Training go as expected?


Would you buy KnowBe4 Security Awareness Training again?


Keeping up with the ever-changing security landscape. Each year it is fresh content, and we get excellent feedback from employees! We annually also perform a random test, sending phishing emails out, and employees comment that they are more vigilant due to the annual training by KnoowBe4.
We track employees who have completed training, and employees who haven't completed training and also generate reports. Each year and any new employee is prompted via email to sign in and complete the annual KnowBe4 training. Employees must complete training in order to access our network.
Monitoring employee training results metrics, so we know where to focus better on follow-up training. The metrics gives us great reporting results!
Very well suited to educate our employees on the risks/dangers of security issues and threats. Annually our employees must take the KnowBe4 Security Awareness Training. New employees are prompted when signing on to the network via email to complete KnowBe4 training.

KnowBe4 Security Awareness Training Feature Ratings

Training Content Library
Training Gamification
Industry-Specific Security Training
Individualized Security Training Plans
Phishing Simulations
Security Reporting
Integration with Security Tech Stack
Role-based user permissions
Single sign-on capability

KnowBe4 Compliance Plus

Our employees are more informed, educated and engaged... informed engaged employees are much more likely to help keep your organization safe and protected from both external and internal threats. I feel our employees are more knowledgeable having completed th KnowBe4 training. We regularly test our employees with fake emails and always have a very high successful rate for employees that do not click on those bad links. Our score usually runs around 90% thanks to the KnowBe4 training.
Extremely useful and convenient to be able to have an integrated product to compile and run reports. These reports allow us to monitor metrics, design and implement our processes more effectively.
Yes, compared the amount of knowledge and engaged our employees are, KnowBe4 is a great value. We feel our return on investment is well worth the cost and investment.
KnowBe4 is one of the best products we have used and implemented, well worth the investment.
There are other software packages that provide similar results, however not as robust and intutive as KnowBe4.

KnowBe4 Security Awareness Training New Features

We use active directory extensively and to be able to integrate KnowBe4 is a huge plus and time safer utlizing a single sign on.
Not applicable to us at this point.
Very good intuitive training tool, with enormous benefits to our organization.
Not applicable to our organization.

Using KnowBe4 Security Awareness Training

1200 - Government - local.
3 - Oue support staff are CommIT emplioyees
  • Employee engagement
  • Employee awareness
  • Employee intelligence
  • Employee training via fake emails randomly
  • Reporting capabilities
  • Engaged employees are smarter employees
  • Additional ways / methods to train employees

Evaluating KnowBe4 Security Awareness Training and Competitors

Yes - Axion - too expensive and reporting was insufficient
  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
Integration with active directory and ease of use
Probably talking to vendors customers

KnowBe4 Security Awareness Training Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
No, didn't seem to be needed in our organization.

Using KnowBe4 Security Awareness Training

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Everything
  • Nothing, maybe reporting at time