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KnowBe4 Review March 2022
Updated July 06, 2022

KnowBe4 Review March 2022

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Training Access Level III (Diamond)

Modules Used

  • Kevin Mitnick Security Awareness Training
  • KnowBe4 Cybersecurity Awareness Posters
  • KnowBe4 Training Modules (e.g. Common Threats, Creating Strong Passwords, GDPR, etc.)
  • KnowBe4 Training Micro-modules (e.g. Captain Awareness, Credit Card Security, etc.)
  • The Security Awareness Company Content Library
  • PhishER
  • Phish Alert Button

Overall Satisfaction with KnowBe4 Security Awareness Training

We use KnowBe4 with the simulated emails, training, and most recently the addition of the PhishER function. It has for sure helped our staff be more mindful of the emails they receive. With the way, cybersecurity is today having that line of defense in our users is a top priority. Having the simulated tests sent out on a schedule that is completely random is very helpful. I do not have to sit in the console and manually pick or create emails all the time. Being able to train them on what to look for in terms of phishing, training on how to be secure with working from home, and all the other training modules are very helpful. Finally, add in the PhishER piece with the Phish Alert button. This way a user can click a suspicious email, the phishing alert, then put it into a place where IT can investigate it with PhishER. Love every bit of it!
  • Simulated Email Tests
  • Quick Phishing training modules
  • Customer support is very quick and responsive
  • Easy to use
  • Can set it up and not have to micromanage
  • Seeing what users activated the PhishAlert button would be handy
  • Users asking questions
  • Users say they feel more trained on what to look for

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Yes

Are you happy with KnowBe4 Security Awareness Training's feature set?

Yes

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

Yes

Did implementation of KnowBe4 Security Awareness Training go as expected?

Yes

Would you buy KnowBe4 Security Awareness Training again?

Yes

The phishing training games to help train our users have been very helpful. The 5-minute phishing training games have been super helpful, especially as just a quick reminder on what to look for. As a company that has a lot of shop technicians working on tractors and mowers, it would be helpful for some training modules to have videos similar to this and not always in a corporate setting.

KnowBe4 Compliance Plus

KnowBe4 Security Awareness Training New Features

From users who are not so tech savvy to our super users and everyone in between it is very user friendly.

KnowBe4 Security Awareness Training Support

Any question I ask my CSM, Susan, she is very quick to respond and in many instances reaches out when she sees things that look off on my console. If she is not sure of an answer she will help me find the answer I need. Many times it is easier to jump on a call to walk through things and her schedule is easy to work around and find some openings.