A Day in the Life of a LifeSize user
Updated January 15, 2018

A Day in the Life of a LifeSize user

Rich De Brino | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lifesize Video Conferencing

As a long time user (since 2009) of LifeSize I have always been impressed by how easy it was to get "up and running" with the products, and that remains as true today with their latest versions of the Icons as it did with their older series. Compared to the steps required to setup Cisco and Polycom endpoints (of which I have done as well in the past 12 months) I still rate LifeSize 10/10 on ease of use, ease of setup.
We use Lifesize every working day in our organization. As we have locations across the US and Canada, it allows us to stay connected face to face with our employees and our clients no matter where we are, working from the office or from the home, we are connected.
Lifesize not only reduces our travel costs (obvious) but it also allows us to maintain closer working relationships with each other internally, as we can collaborate on system designs, solve technical issues and just plain feel like we are in the same location.
And as an Audio-Video company who designs these types of solutions for our clients, we are able to truly represent the many ways that it has improved our business communications. Honestly, I don't know how we could function effectively without it.
  • LifeSize endpoints are the easiest solution out there to use; having used most of what else is out there we feel that LifeSize really focused on the "keep it simple" strategy and it is greatly appreciated.
  • LifeSize Cloud is a great product and it just continues to improve. LifeSize focused on the features they really matter and made them as resilient as possible, with the result being a platform that works every time for us.
  • Working with LifeSize support reminds me that not every support experience needs to be like a trip to the dentist. They are friendly, knowledgeable and if they don't know the answer, they will always stay on the problem until it is solved, no matter what it takes. That's a rare quality these days, and one that is truly appreciated.
  • I feel they are doing a good job with the current products, and I really don't have any examples of improvement at this time.
Lifesize works well for businesses where you are spread out to more than one location, have work from home employees and /or employees who travel. It's so important to have that face to face connection to truly feel like one company.

If you have a single location, everyone comes into the office, you don't travel and your clients are old-school and won't use video as well then it's probably not a good fit.

Lifesize Video Conferencing Feature Ratings

High quality audio
High quality video
Low bandwidth requirements
Desktop sharing
Calendar integration
Meeting initiation
Record meetings / events
Live chat
Participant roles & permissions

Using Lifesize Video Conferencing

11 - We don't really need a lot of help to support it- once its up and running even our finance team can use it without any help! Getting started was so simple we found that even the non-technical members of our team were comfortable with it very quickly, and they are able to use it all the time on their own.
  • Use it instead of the phone to reach out to members in other cities (and as most of us are in different parts of the country/world it's very important to be able to "see" each other)
  • Weekly staff meetings- hard to goof off when we're on video!
  • client interactions- we've found that talking to our clients on video versus on the phone improves our customer satisfaction tremendously- and helps us to head off potential issues.
I can't imagine a situation where we wouldn't be using it. Its an everyday part of our business life here.
  • I'd have to say that it's enabled us to scale our business in a way we could not have done without it. Its ease of use and flexibility have given us the ability to cut our travel in 2016 and 2017 by over 50% each year while our business actually increased overall.
  • We use the Mobile cloud client for smartphones/tablets during site surveys so the on-site engineer can show us what they are seeing. It's better than a photo every time. We have also had clients do that to show us physical issues as it allows us to ask them to move a little close, or focus on a different area. So it has saved us many trips onsite as a result, and thanks to the guest feature we can use it even with our non-video clients.
  • We invite clients to meetings using video first, rather than to our audio bridge. We find that getting face to face with them every time builds a stronger relationship.
11 - Sales, technical support, engineering and accounting/back office all use LifeSize

Evaluating Lifesize Video Conferencing and Competitors

Yes - Originally, we were a "Tandberg shop" back in 09, but once we saw Lifesize that was it, game over.
I wouldn't change a thing.
Overall, I'd have to say that on the endpoint side Lifesize really competes well against Polycom and Cisco, and I think they have the best product. On the software front, Lifesize does very well overall and they are continuing to get better.
To sum up, when we look at the total picture (endpoint plus soft client plus cloud) there really is not another offering that comes close.
  • Product Features
  • Product Usability
  • Prior Experience with the Product
  • Vendor Reputation
  • Third-party Reviews
Usability- it has to just work, every time, and not cause us to spend time making it work.

Lifesize Video Conferencing Support

Long-time experience with the Support group, they are almost always a ten but to be fair, they are human so we had to give them a nine as no one is perfect!
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
No - It is included in our subscriptions.
Yes - Yes, it was addressed in the next release actually.
There have been multiple times that Lifesize support has been exceptional over the past 8 years- the most recent was with an endpoint that would not register to Cloud no matter how many times we tried, and they helped us figure out it was an anomaly on that particular network which was preventing the registration from working but not anything else, so very strange and not our typical technical issue to deal with. They stuck with us until it was resolved.

Using Lifesize Video Conferencing

Based on both my personal experience and the feedback from our staff and our clients who also use it.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Making a call was very simple
  • Sending out a meeting request was very intuitive with Lifesize and CLoud.
  • Adding a call was very easy to do.

Integrating Lifesize Video Conferencing

Its gone pretty well in past, but it can always improve. The issues we've encountered with integration are slowly being solved over time.
  • We have successfully integrated Lifesize with Crestron, AMX, ClearOne, QSC, and Biamp.
We have (and do all the time as a part of our business) fully integrated Lifesize with all of the above in multiple conference rooms, training rooms, classrooms, boardrooms, and every other type of integrated situation you can imagine. In every case, we have been 100% successful in creating a full integration with the other AV equipment in that space.
  • We are planning to integrate with both Amazon Alexa and Google.
I think not, so we assume we will need to have Crestron in the middle of the actual integration.
  • Single Signon
  • API (e.g. SOAP or REST)
It will work 100% of the time when you use serial for control (RS232) versus SSH- that should improve over time but for now, I recommend using serial when possible.