LogicMonitor: A Superior SNMP/sFlow/NetFlow Monitoring System for your MSP
Chad Lauterbach | TrustRadius Reviewer
May 02, 2019

LogicMonitor: A Superior SNMP/sFlow/NetFlow Monitoring System for your MSP

Score 10 out of 10
Vetted Review
Review Source

Overall Satisfaction with LogicMonitor

We've evaluated and used a lot of remote management and monitoring tools as a Managed IT Services provider. LogicMonitor was the first tool that truly met our needs for SNMP (and sFlow/Netflow) collection across multiple clients easily. Sure there's other products out there, but LogicMonitor has a "just works" aspect too it that makes all the difference for us. It's obviously a tool for technologists so I wouldn't call it "easy", but it's the best in class and easiest tool we've found for getting at this data and report/dash-boarding it for our team.
  • SNMP Monitoring
  • sFlow/Netflow data Monitoring
  • Built-in MIB's and Alerting Out of the Box!
  • Easy to build Widgets and Dashboards
  • It's not "easy", but it's the "easiest" of all the tools we've used
  • One of our main products, Ubiquit Unifi, wasn't supported out of box like others were
  • No integrations with IT Glue, Autotask Configuration Items, Warranty Master or other MSP Tools
  • This is a product we re-sell to clients, so we make money on it. ROI for us is almost immediate.
  • ROI for the custom is averting disasters by stopping small issues before they become big ones with downtime.
Nagios and Zabbix, while extremely powerful, flexible, and free/Open Source, are extremely complex to administrator especially in an MSP environment. They aren't so bad as an in-house tool, but for an MSP the amount of resources you'll throw at them to make them function for you is going to be substantial and very expensive in terms of internal time and effort. VERY expensive.

Autotask (AEM / Datto RMM) and Kaseya VSA are both pretty horrible in terms of SNMP and I don't believe even support sFlow and Netflow. They could be decent for something really basic like a printer or UPS, but beyond that they aren't worth the trouble or cost.

Kaseya NMS/Traverse and products like it are pretty good, but we found them not to be price/competitive with LogicMonitor. I suppose if you were a 100% Kaseya shop it would be worth a serious look, but we aren't so LogicMonitor seemed superior to us.
Hands down the best tool I've used for monitoring server bare metal, switches, firewalls, access points, power equipment, and anything else you might hit with SNMP that's not an operating system. Getting at the data below the operating system and easily reporting/dash-boarding it is key. Giving client access to see the data is easy.

The alert tuning is fairly easy and straight forward which lets you get to the data you really want relatively quickly.

Using LogicMonitor

It's very good. One area for improvement is the ability to group large quantities of objects together more quickly or disable alerts for specific instances completely very quickly.

Alert Tuning is one of the more complex, but entirely necessary parts of the product to use keeping me from rating usability a 10.
ProsCons
Like to use
Relatively simple
Easy to use
Consistent
Quick to learn
Convenient
Feel confident using
Requires technical support
Lots to learn
  • Adding New Devices and Collectors
  • Building Widgets and Dash-Boards
  • Alert Tuning
  • Dealing with Devices Not Pre-Defined