My LogicMonitor Review
Updated December 04, 2020
My LogicMonitor Review
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with LogicMonitor
Our company uses LogicMonitor for all our sites globally. We have hundreds of devices being monitored with this solution. It does provide good monitoring and alerting for network devices, servers, and infrastructure overall. SMS/Cellphone call to notify about critical alerts is definitely a useful and powerful tool for our company.
Pros
- Monitoring
- Historical Overview/Usage
- Alerting
Cons
- Dashboard widgets can provide more customization
- Datasources for new software need to be updated usually with support help
- Ways to setup an alert or notification based on widgets triggers
- Avoiding disruptions is definitely key in our business.
- Makes troubleshooting easier
- Dashboards are great at displaying key information.
My vote is towards LogicMonitor monitoring and alerting. Splunk is a good Syslog tool but I don't see the number of features and capabilities you can achieve with LogicMonitor--especially infrastructure dashboards.
Applications might compare in alerting but are not even close in regards to monitoring and notifications via SMS/email and cellphone (IVR voice).
Applications might compare in alerting but are not even close in regards to monitoring and notifications via SMS/email and cellphone (IVR voice).
We have a hybrid environment in which LogicMonitor monitors hundreds across all our regions and markets. EMEA/AMER and APAC regions are fully covered with LogicMonitor, either cloud or on-premise devices (network or servers). We have followed the support with LogicMonitor's assistance on useful dashboards.
Our LogicMonitor implementation was quite fast, initially setting up a few servers and devices and then growing exponentially into hundreds. Maintaining LogicMonitor has been quite easy, usually manually not performing auto-discovery on subnets. I'm still learning a trick here and there related to adding devices in a more consistent and effective manner.
LogicMonitor has been able to help us with new dashboards that can present all types of critical information related to the network and servers. This real-time visibility is vital to reduce mean time to troubleshoot and provide a quick resolution in minutes. We can rely more on LogicMonitor than other apps that can assist with alerting.
Using LogicMonitor
50 - All Technological departments from R&D to prod environments related to Network/DB/Cloud
5 - Network engineer, Dev Engineers, Server admins are the primary backend users supporting Logic Monitor
- Monitoring Remote Sites
- Network Connections
- Server health
- Application Utilization
- Hardware failures
- Alerting via SMS
- Alerting via Voice Call
- Logs Review
- Call Reports
Evaluating LogicMonitor and Competitors
- Product Features
- Product Usability
Coverage and support for all our devices/servers was key selecting this vendor. Taking advantage of these features has been quite productive.
Probably attending more Demo session for Logic Monitor with a Global vision instead of a local view for a few devices.
LogicMonitor Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No - Current Support I feel it as Premium. Techs in Logic Monitor are great and extremely knowledable about all the product components. Quite impressive.
Creating Dashboards, Kirby (Tech) helped me so much suggesting to use and import a custom report for Palo Alto and eventually another for Cisco Telephony. Great support from Kirby. He saved the day.
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