LogicMonitor - monitor your diverse infrastructure, fairly quickly and easily!
Updated December 07, 2020

LogicMonitor - monitor your diverse infrastructure, fairly quickly and easily!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogicMonitor

We use LogicMonitor within the IT group to monitor all servers, network devices, and other various equipment. The main business problem this software solves is providing a single pane of glass to monitor every critical device within our environment, mainly via SNMP.
  • Supports a large set of common devices
  • Technical support is fairly responsive and helpful
  • Web GUI is fairly well designed and there is an app to go with it for mobile access (service is cloud-based)
  • The less common vendors are not supported and even some subsets of monitoring of common devices is not included out of the box
  • Certain types of monitoring and dashboard graphs are a bit confusing to get working and require some extra effort
  • Better syslog monitoring and alerting functionality, as they drop anything less critical than warning
  • Less expensive, easier to manage, and faster to deploy than our previous monitoring solution. In a previous role, we utilized a MSP to provide some help with management, so we weren't a direct customer; therefore exact ROI would differ from our experience if you go direct. At another role, we went direct, and monitoring is critical, so the ROI is there! The alerting has been very accurate overall. This has enabled our business to worry less about wondering if the monitoring system is working.
  • AccelOps, SolarWinds Network Performance Monitor, SolarWinds Network Configuration Manager and Nagios
LogicMonitor was the fastest to deploy and is the easiest to understand and manage of any of the previous platforms that I've used for monitoring, in part because it is cloud-based. It also does a good job at managing a wide range of devices. For our organization that has limited technology staff, we needed quick ROI and to pay per device. In a previous role, our MSP did a lot of platform research and they concluded this was the platform that would fit most of their similar customers. In my current role, we deployed internally, now that we had past experience with the product. We also enrolled in the onboarding process, which included multiple training sessions. Solarwinds is a good tool too (we still use NCM), but it's definitely a heavier lift.
Support is typically helpful and responsive, and on occasion, really go above and beyond to help find a solution. As with any organization, you'll find a handful of support personnel that are not very good, but that is more of an exception than the rule with LogicMonitor. Support is espeically important for this product since it is less widely used than the name brand on prem solutions.
We are a hybrid of on-prem and multi-cloud, but most of the environment is on-prem. We have collectors deployed in each of our sites to monitor the local resources and report back up to the LogicMonitor cloud aggregation servers. We are monitoring around 500 devices, with most being servers, but also network devices, endpoints, and cloud deployments.
Several team members had used LogicMonitor before, so this made onboarding even easier. They provided multiple training sessions with best practice suggestions and even implemented a number of settings for us right on those calls, which was very helpful. Normally you are on your own with on-prem tools, unless you purchase consulting hours or training. The LogicMonitor sessions are definitely worth it, if you take the time to attend and focus on them.
We retired another SaaS solution and replaced it with LogicMonitor, which has been a better tool overall, with more actionable alerts and less noise. We have definitely discovered issues faster and even prevented issues proactively (the HTTPS certificate expiration alert has been great!) Paired with other tools such as Pagerduty for alerting and escalation, the product is even better.
Good for monitoring of the entire IT infrastructure, at least for any devices that support SNMP. Organizations with smaller IT infrastructure teams would benefit the most as the collectors are fairly easy to set up, making global deployment fairly easy and fast compared to traditional onsite deployments of other platforms. Organizations that require very deep and customize-able/specialized monitoring might want to go with separate, platform specific or custom monitoring platforms.