Item: LogMeIn Central by GoTo
Rating: 9
Author: Mike Carruthers

Use Cases and Deployment Scope

We utilize LogMeIn Central by GoTo for remote computer access and control. This is an integral piece in our IT tool kit. It gets used weekly for sure and sometimes even daily. It is extremely helpful in use with end user issues for troubleshooting and fixing user issues. It is installed on every user machine before being put into use.

Pros and Cons

Remote computer control
file transfer
remote chat with end users

Printer sharing is confusing and troublesome when trying to troubleshoot a printer issue on the end user side
Occasional lag on the remote computer control can cause frustrations

Return on Investment

Time Saved is critical for our use
Remote access to end users' machines is the driving force for our use.

Usability

It has all the necessary features for our use case. Specifically the remote control access for computers and file transfer. The only thing that can be a little troublesome is the remote control can be laggy at times, but this is not always an issue. Having a central management portal is great.

Reliability and Availability

LogMeIn Central by GoTo's availability has been perfect for us over the years. It has never been down when we needed it. To my recollection we have never had issues with the application on end users machines or unplanned outages. When outages were scheduled we were notified in advance and they were generally not during regular business hours.

Alternatives Considered

TeamViewer and Splashtop

LogMeIn Central by GoTo is better than Team Viewer in it's central management portal and it's remote installation by end users without needing to pass any kind of login or access codes back and forth to gain remote access.
Its remote control is much better than Splashtop in that it is much more fluid and responsive. Splashtop was always very laggy.

Key Insights

Do you think LogMeIn Central by GoTo delivers good value for the price?

Yes

Are you happy with LogMeIn Central by GoTo's feature set?

Yes

Did LogMeIn Central by GoTo live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Central by GoTo go as expected?

Yes

Would you buy LogMeIn Central by GoTo again?

Yes

Other Software Used

Asana, Ubiquiti Networks UniFi, Google Chrome

Likelihood to Recommend

LogMeIn Central by GoTo is perfect for small IT departments managing many computers especially in different buildings and/or properties. The fact that an IT technician can remotely control and troubleshoot a user's computer without physical access is extremely helpful. It would be less appropriate for a small single building company.

Powerful - Essential IT Tool

Overall Satisfaction with LogMeIn Central by GoTo