Mailchimp Delivers on Several Levels
October 28, 2021

Mailchimp Delivers on Several Levels

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Essentials

Overall Satisfaction with Mailchimp

Currently, Mailchimp is used to provide newsletters and communication about products and services to customers and subscribers.
  • Organize subscriber information
  • Integrates with other applications/systems seamlessly
  • Offers several useful tools/marketing techniques
  • Customizable and scalable based on the user’s knowledge
  • The API toolkit could be a bit more applicable for non-tech/developers to use.
  • I would like more controls over customizable HTML features (font, colors, etc.).
  • It has improved ROI via greater customer visibility to product offerings.
  • It has improved ROI via engagement with customers enrolled in specific rewards programs.
  • It has improved ROI due to recaptured time spent using automation/workflows.
Mailchimp offered many of the same features as the other email products; however, the price and ability to scale for similar quality results are why we chose Mailchimp. The other applications would be more suitable if the other CRM components were needed. However, Mailchimp allowed us to offer a dedicated marketing platform for any resource (internal or external) to manage without access to other customers, products, or business information.
Mailchimp is very easy to get started with and scalable based on the user’s knowledge. Mailchimp offers a plethora of information and training that are easy to follow and use. Multiple types of users can contribute from simply setting up a text email to be sent per set criteria to graphic designers creating attractive and engaging templates to be used for multiple channels.
We’ve been able to explore and use multiple features, which allow us to integrate with several e-commerce sites to gather various types of information and develop targeted communication to a variety of audiences. The marketing platform has successfully allowed us to leverage workflows to send a variety of communications via social media, landing pages, and emails. Being able to add videos helps to present vivid and engaging content and messaging that our customers look forward to as much as our products. Being able to work in one space eliminates redundancy while allowing us to work in an effective and timely manner while measuring what is working or not.
Mailchimp is very easy to get started with and scalable based on the user’s knowledge. Mailchimp offers a plethora of information and training that are easy to follow and use. Multiple types of users can contribute from simply setting up a text email to be sent per set criteria to graphic designers creating attractive and engaging templates to be used for multiple channels. It has allowed us to streamline our marketing strategies and see what exactly is working for us. We’ve been successful in leveraging customer experiences throughout several channels to funnel effective communications to address their interests and needs. Overall, we’ve learned to fully look into all the features Mailchimp offers as the value increases when compounding its usage. We, now, focus marketing dollars to utilize Mailchimp expertise to produce more quality, revenue-generated content.

Do you think Mailchimp delivers good value for the price?

Yes

Are you happy with Mailchimp's feature set?

Yes

Did Mailchimp live up to sales and marketing promises?

Yes

Did implementation of Mailchimp go as expected?

Yes

Would you buy Mailchimp again?

Yes

Mailchimp is great to integrate with several major e-commerce sites (e.g., Shopify, WooCommerce, etc.) and allows for easy capturing and organizing contact info to automate marketing strategies. Mailchimp would be a more attractive product if they could expand template options and offer more templates for more industries. They have a good base for fashion and blog audiences, but it would be even more attractive if they could expand to other industries.

Mailchimp Feature Ratings

WYSIWYG email editor
8
Dynamic content
8
Ability to test dynamic content
9
Landing pages
8
A/B testing
9
Mobile optimization
9
Email deliverability reporting
9
List management
9
Triggered drip sequences
9
Standard reports
8