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The Best Way For Teams To Keep In Touch
September 15, 2019

The Best Way For Teams To Keep In Touch

Dave Becker | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Microsoft Teams

Teams is used by everyone in our main office, including our call center and support staff. It allows representatives in the call center to share information with one another without interrupting the call they are on. We are also able to share documents and chat in groups, so if several people are working on the same project, they can all contribute even if they are not in the office.
  • The chat platform is great and easy to use. You can attach files directly to the chat and if you'd like to, you can easily go from chat to video call.
  • Teams syncs to your calendar from Outlook, so you don't have to open a second app if you need to check your schedule.
  • Users are able to mention or tag each other in their work, and the mentioned or tagged user gets a notification. It's great to keep people in the loop of what you are working on.
  • Sometimes Teams will suggest contacts from your Outlook inbox for you, but they usually aren't people I need to chat with (i.e. not in my organization).
  • The size of the mobile app is pretty large. As of this review, it's 165.6MB, so it's not easy to convince everyone to install it to their phones.
  • I think the Teams tab should be one of the main options in the sidebar. Instead, you have to click the "see more" button to find it. A lot of the members of my team didn't even know it was there.
  • We are able to share information quickly and discretely, so our customers don't have to wait while we try to find information for them.
  • We are able to chat with anyone who has a Microsoft account, so we can video chat with potential partners and referrers. That face time has allowed us to show the unique personality of our business better than an email or phone call could.
  • The integration of Outlook calendars has been a game-changer. Our users already have Teams open on their computers, so they can quickly view and edit their calendars without having to open a second window. It has reduced double booking appointments and improved task management and deadlines.
This is similar to Skype, but much more robust. You can do everything you could with Skype on Teams, and more. We were already looking into Teams when Microsoft announced it but they made the decision to stop supporting Skype and switch over to Teams. We were going to make the decision to do so anyway because we wanted the advanced features that are offered.
Teams has been very useful for us, and it was a painless switch from what we were using. The ability to create teams and groups to collaborate with, the integration of Outlook calendars, the ease of use, and the high-quality audio and video calls that are offered are hard to beat. There are a few minor tweaks I think they still need to make, but overall I'm really happy with it so far.

Do you think Microsoft Teams delivers good value for the price?

Yes

Are you happy with Microsoft Teams's feature set?

Yes

Did Microsoft Teams live up to sales and marketing promises?

Yes

Did implementation of Microsoft Teams go as expected?

Yes

Would you buy Microsoft Teams again?

Yes

If you have a team that needs to share information quickly, Teams is a great option. A lot of our users are on the phone for the majority of their day, so having a webchat is really helpful for them to share information without interrupting their calls. This is also really helpful if you have team members who are not in the office but still need to share information or be kept in the loop. If you are just looking for a chat client so you can occasionally message your co-workers, this might be overkill.