Item: Microsoft Teams
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

Microsoft Teams is available to our entire organization. We're slowly deprecating other existing chat tools and migrating people to handle communications via Teams instead. It allows a robust collaboration platform that can be used consistently across the organization. Previously we had many different tools being used because no one tool provided as much capability as we get from Teams.

Pros and Cons

Allows remote team members to stay connected
Chats can be quickly moved to audio or video calls when needed

The layout could be improved to make things more intuitive. There are lots of options, and sometimes it's hard to navigate.
I'd like to see an option to mute a conversation on the notification popup so you can quickly disable distracting conversations.

Return on Investment

Reduced time spent reading and responding to email
Increased team engagement with funny gifs and stickers in discussion threads

Alternatives Considered

Slack and Jira Software

Microsoft Teams was the best option for us because of its deep integration with other Microsoft products. It works seamlessly with the Office suite and makes collaboration and workflows with SharePoint and Flow possible in a way that other tools couldn't do or couldn't do as easily. That's what really sold it for us.

Support Rating

Microsoft has support sites dedicated to their tools, and there is a large community of users who are also willing to share their experiences and expertise on various sites. Because it's so widely used, you can generally find someone who has experienced the problems you've run into so you can quickly determine whether a solution is available or whether you need to move on and look for another way to do something.

Key Insights

Do you think Microsoft Teams delivers good value for the price?

Yes

Are you happy with Microsoft Teams's feature set?

Yes

Did Microsoft Teams live up to sales and marketing promises?

Yes

Did implementation of Microsoft Teams go as expected?

I wasn't involved with the implementation phase

Would you buy Microsoft Teams again?

Yes

Other Software Used

Adobe Illustrator CC, Adobe Photoshop, Zoom, Polycom RealPresence Group Series, F5 BIG-IP

Likelihood to Recommend

Microsoft Teams is ideal for collaboration. Large and small project teams can be created to provide a space where you can keep track of chats, emails, conversations, documents, and project plans. It's a great way to eliminate status update emails because everyone has access to the same conversations, updates, and files within teams.

Reduce email, use Teams instead

Overall Satisfaction with Microsoft Teams