Communicate and collaborate with team members as if you're all together in the same room
Updated January 28, 2021

Communicate and collaborate with team members as if you're all together in the same room

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Microsoft Teams

Microsoft Teams is used across several departments in our organization. Microsoft Teams improves team and interdepartmental communication greatly over email. With a large portion of staff working virtually and at various office locations, Microsoft Teams enhances collaboration and in a way helps simulate individuals working together in one room. The use of teams and channels as organizational units makes it easy to create hubs of communication and collaboration for different teams and topics.

Pros

  • Very easy to share files using chat
  • Fantastic grouping and organization using channels

Cons

  • Inability to delete conversations. What happens in Teams, stays in Teams, forever...
  • Too many notifications on things like reactions to comments.
  • Microsoft Teams encourages and enhances collaboration
  • Microsoft Teams saves valuable time by replacing the need for interoffice emails
Our company used to use Skype for Business and for a short time, we used Slack. We've been using Teams for over a year now and it has surpassed both of those tools. Audio calls over Skype always had technical difficulties and sound issues, though screen-sharing worked pretty good. Skype is missing the way Teams organizes groups as there are no channels or teams, just contacts, chat and calls. Slack and Teams have similar capabilities. Slack's navigation might have a slight edge over Teams, but Teams was more cost-effective for our organization, due to our Microsoft Enterprise Agreement.
I've not needed to use support for Microsoft Teams as there have been no issues that I've dealt with as an end user. Teams includes an extensive help section with search capabilities and training topics reducing the need for support if an issue does arise. Training includes videos and text to refer to.

Do you think Microsoft Teams delivers good value for the price?

Yes

Are you happy with Microsoft Teams's feature set?

Yes

Did Microsoft Teams live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Microsoft Teams go as expected?

I wasn't involved with the implementation phase

Would you buy Microsoft Teams again?

Yes

Microsoft Teams is well suited for medium to large sized organizations where team members are spread out in different locations. The instant communication and collaboration makes using Microsoft Teams like being in the same room with your collaborators. Teams isn't necessary for smaller organizations, especially if all team members are together in the same location.

Microsoft Teams Feature Ratings

Project Management
8.0
Mobile Access
8
Search
8
Communication
8.3
Chat
8
Notifications
6
Discussions
9
Surveys
Not Rated
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
10
File Sharing & Management
9.0
Versioning
Not Rated
Video files
Not Rated
Audio files
Not Rated
Document collaboration
10
Access control
8
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
Not Rated

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