Item: Miro
Rating: 10
Author: Verified User

Overall Satisfaction with Miro

Use Cases and Deployment Scope

It helps to solve problems in a funny way: people are more committed and willing to go beyond their comfort zone, and I think that this depends on the way they can interact on the board. We use Miro for problem-setting, problem-solving, review and retrospectives, presentations, and idea-generation workshops. The tool is helping as well for processes mapping.

Pros and Cons

Pros

Interactive presentations.
Providing ready-to-use templates.
Freedom mood when interacting with others.
Foster collaboration among departments.

Cons

Learnability for people who never used design tools such as PSD and Illustrator.
Better performance for mobile apps, boards full of content tends not to be loaded at all.
More boards that we can edit for the free plan.
Lower loading time for boards
More hierachical levels to organize boards

Return on Investment

I have no KPI to measure this impact.

Usability

For me it's quite good as I'm a designer and I learned to use softwares like figma, photoshop, illustrator etc. but my colleages which are not used to it (i.e. sales and pricing people, data people who always work on spreadsheets ad code) find it difficult to adopt in early stages. Then, after some practice, they're ok too.

Tool Usage

Ready-to-use templates, for example to be used for retrospective activities, recently also jira integration helped me a lot to embed jira planners and create an interactive KANBAN on which people can manage their agile ceremonies like backlog refinmenent and planning poker. It's also helpful to create roadmaps from tables and doing card sorting activities with simple post-its.

Reduced Tool Overload

Yes, I use less paper to design draft ideas, sometimes I do not need to use figma to do low-fidelity designs as Miro it's enough to get the job done. I also prefer to use Miro to create interactive presentations instead of powerpoint. It's also good to embed Miro boards in confluence pages so I can create really useful and sparkling documentation.

Collaboration

It helps us to be aligned wherever we are. I currently work in a hybrid company with multiple locations (i.e. Milan, Rome, Bari) so it's essential to adopt tools which foster online collaboration. I think Miro helped a lot to do so, together with Microsoft Teams, Jira and Confluence.

Alternatives Considered

lucidspark, Mural, Klaxoon and a Wrike company

The feature set, premium-quality perception, and leadership in the market. Ai-powered features are also an important plus, together with a growing community of advocates and product enthusiasts who contributes to create templates and give advice on how to use and improve the platform. I personally did not find that kind of community in these other tools.

Key Insights

Do you think Miro delivers good value for the price?

Not sure

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

Yes

Did implementation of Miro go as expected?

Yes

Would you buy Miro again?

Yes

Other Software Used

Atlassian Confluence, Atlassian Jira, Microsoft Teams

Likelihood to Recommend

Well suited: service blueprinting, workshops, idea generation, retrospectives, training, knowledge transfer, flows mapping, doing interative training with exercises, providing interactive materials to be used alone (i.e. Talktracks inside boards).

Less appropriate: still not enough maturity for presentation (i.e., not enough typefaces to choose from, no possibility to set animated transitions...).

Using Miro

Business Processes Supported

Workshops
Brainstorming
Process mapping

Innovative Uses

Taking personal notes
Dot voting
Synthesis wall

Future Planned Uses

OKR workshops
Portfolio definition
UX management

Likelihood to Renew

Because of licenses price, it's too high. We now pay 282€ for each license and the price it's not ok for the current use of people which are now approaching the tool. If we are all designers and we all explore features it could make sense, but the current use in my company makes me think about lower-price alternatives.

Evaluating Miro and Competitors

Products Replaced

Key Differentiators

Ease of Use

The ease of use for people from different departments made de difference. We need tools which are intuitive to be used by marketing, operations, staff and may other types of roles. Miro has benne difficult to be adopted by some of them, but now things are getting better, so we're trying to spread the use more and more.

Evaluation Lessons Learned

Pricing, Miro licenses cost too much for the need we have in my company. Some alternative tools like clickup which offer miro-like, jira-like, and confluence-like tools all in one with a lower price are gonna take my money one day or another. Plus, as years are passing Miro tend to reduce more and more the non-premium features: it's like hell to work on it without a license.

Miro Implementation

Implementation Details / Implementation Partner

Don't know

Change Management Lessons

Change management was a big part of the implementation and was well-handled - People in charge of spreading the use of these new tools MUST be well-trained in advance, otherwise there's a risk of hostility. In addition, people must not be blamed for ot using it in first istance, it's important to give them time, tips, support without letting them feel stupid. So, respect is the key.

Implementation Issues

People hostility on adopting it
Not clear information architecture form the start brought people lose their boards
People blamed for not using it

Users and Roles

67 - Many different funtions: marketing, product, energy management, pricing, portfolio, customer experience, credit, metering, DSO, billing, customer insights, sales, processes digitalization, transformation and many others I do not know. Also IT and digital teams, data solutions teams, and some people from architecture team as well. It's more difficult to be adopted from directors / head of these functions.

Support Headcount Required

1 - Just me, I'm the one and only.

Miro Support

Support Rating

I aloways found very kind people to help me with my problems.
But: it happened they did not find a way to solve problems and I had to manage them by myslef. Moreover, it's very difficult to find the way to contact miro support, ad they tend to bring you to community and other sources of documentation which sometimes are not enough to solve the problem.

Miro Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Kept well informed No escalation required Support understands my problem Support cares about my success Quick Initial Response	None

Premium Support

I really do not know, but as I'm managing the entrprise licenses I can accesso to human support when in need, even if it's quite difficult sometimes to find the right link to access to direct support. Generally I have to spend some time looking for it between documentation and community sites.

Bug Resolution

Exceptional Examples of Miro Support

I do not know, they are always super available and kind but I do not remember of something exceptional. I had a problem they do not have the capabilities to solve (jira integration) but they gave me a lot of information to find a way by myself so I'm very grateful.