Miro review
Updated August 05, 2024
Miro review

Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Miro
We use Miro for a wide range of business problems created when a team of remote workers who want to collaborate on creative projects are trying to solve puzzles. From workflow maps, kan ban boards, customer journey maps, brainstorming, retrospectives, web site wire-frames, developing content and storyboarding videos our team finds Miro a go to solution to visually solve puzzles, explain solutions, create engagement and interaction. It's easy enough for boomers to - recent college graduates to get into and understand. Hearing your meeting participants seeing it for the first time is worth using it. The "oh, that's cool"s and "I get it"s are proof that it really does make a difference in improving the quality, interaction and collaboration of a remote meeting.
Pros
- collaboration
- visualization
- ease of use
Cons
- Improve user management
- challenges for first time guests joining boards
- Better usage reporting
- Improved understanding of processes
- Improved remote employee engagement
- Reduced communication time
It's allowed teams in different states from coast-to-coast to collaborate on work. Team's that work in our retail environment and can easily collaborate with our centralized support teams without lots of travel and lost time in the field to agree on approaches, concepts and solutions and feel truly engaged and part of the process.
Do you think Miro delivers good value for the price?
Yes
Are you happy with Miro's feature set?
Yes
Did Miro live up to sales and marketing promises?
Yes
Did implementation of Miro go as expected?
Yes
Would you buy Miro again?
Yes
Using Miro
- Business Process mapping and iteration
- Marketing brainstorming
- Web site visualization
- Video Storyboards
- interactive retros for marketing team
- culture/values definition development
- User/Customer Journey's
- Project Planning
Evaluating Miro and Competitors
- Scalability
- Ease of Use
In an organization with a wide range of users, I've never had one user who had trouble accessing the site, using the tools and successfully interacting with a team on the tools.
I wouldn't change a step in our process.
Miro Implementation
- Implemented in-house
Change management was minimal
- There were none
61 - They are from all business functions:
- HR
- IT
- Marketing
- Operations
- Finance
- Facilities
Etc.
- HR
- IT
- Marketing
- Operations
- Finance
- Facilities
Etc.
1 - I manage the platform for our organization. I have occasional requests to add users but other than that it is really self-service
Miro Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required | None |
No. Not sure it's an option, but there has never been a need for customer support on the platform. It just works.
They identified our organization as a candidate for an enterprise customer based on our usage. The program would provide us with more services and, while it was a long term growth opportunity for Miro, would have save us money in the short-term with current use cases.
Using Miro
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Building a flow chart
- Brainstorming
- Building a mind map
- Building a hierarchy
- writing in long form
- Intricate design

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