Miro review
Updated August 05, 2024

Miro review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

We use Miro for a wide range of business problems created when a team of remote workers who want to collaborate on creative projects are trying to solve puzzles. From workflow maps, kan ban boards, customer journey maps, brainstorming, retrospectives, web site wire-frames, developing content and storyboarding videos our team finds Miro a go to solution to visually solve puzzles, explain solutions, create engagement and interaction. It's easy enough for boomers to - recent college graduates to get into and understand. Hearing your meeting participants seeing it for the first time is worth using it. The "oh, that's cool"s and "I get it"s are proof that it really does make a difference in improving the quality, interaction and collaboration of a remote meeting.

Pros

  • collaboration
  • visualization
  • ease of use

Cons

  • Improve user management
  • challenges for first time guests joining boards
  • Better usage reporting
  • Improved understanding of processes
  • Improved remote employee engagement
  • Reduced communication time
There's really no implementation. I don't think you can break it and it's easy to figure out how to use.
No integration...
It's allowed teams in different states from coast-to-coast to collaborate on work. Team's that work in our retail environment and can easily collaborate with our centralized support teams without lots of travel and lost time in the field to agree on approaches, concepts and solutions and feel truly engaged and part of the process.

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

Yes

Did implementation of Miro go as expected?

Yes

Would you buy Miro again?

Yes

We find it works well for any place you might want to draw a flowchart. We've had great success with brainstorming sessions that might have been done with post-its on a wall in the office. We use it to document our sprint retros. It's not a powerpoint...but it's excellent at communicating visually when you want to encourage collaboration into a visualization. We've also used it to lay out and design schedules for events. Or explore several options simultaneously for discussion. I also like it's voting, polling, timers and commenting functions

Using Miro

  • Business Process mapping and iteration
  • Marketing brainstorming
  • Web site visualization
  • Video Storyboards
  • interactive retros for marketing team
  • culture/values definition development
  • User/Customer Journey's
  • Project Planning
We continue to expand use across the organization and find more use cases for the collaboration that Miro can support. We started with Miro with a small team of people using it to collaborate. As we exposed it to more teams to collaborate, they continued to ask to grow it. It has taken on a life of its own.

Evaluating Miro and Competitors

  • Scalability
  • Ease of Use
In an organization with a wide range of users, I've never had one user who had trouble accessing the site, using the tools and successfully interacting with a team on the tools.
I wouldn't change a step in our process.

Miro Implementation

Change management was minimal
61 - They are from all business functions:
- HR
- IT
- Marketing
- Operations
- Finance
- Facilities

Etc.
1 - I manage the platform for our organization. I have occasional requests to add users but other than that it is really self-service

Miro Support

I don't think I've ever needed support, but I have had conversations with their team about our usage and our growth in use cases over the years. They are knowledgeable and provide great insights into our platform use.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
None
No. Not sure it's an option, but there has never been a need for customer support on the platform. It just works.
They identified our organization as a candidate for an enterprise customer based on our usage. The program would provide us with more services and, while it was a long term growth opportunity for Miro, would have save us money in the short-term with current use cases.

Using Miro

It's intuitive. If you've worked in a design environment, you've seen similar toolbars. It's easy to draw shapes, boxes, build connections and hierarchy. THe coloring and text tools are intuitive. It's familiar enough that you know what to do and it's flexible enough to allow you to figure out your own solutions to things you want to do with the tool
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Building a flow chart
  • Brainstorming
  • Building a mind map
  • Building a hierarchy
  • writing in long form
  • Intricate design

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