Item: Miro
Rating: 10
Author: Gaurav Deshmukh

Overall Satisfaction with Miro

Use Cases and Deployment Scope

I use Miro for developing process maps, resource structures, presentation templates and other important visual illustrations.
Miro makes it easy to have multiple visual maps on a single screen and the interface makes it easy to use the features offered.

Pros and Cons

Pros

User interface
Diagramming shapes
Ease of resizing objects, text boxes, shapes
Ease of uploading external objects (images/PDFs) on the boards along with the Miro objects

Cons

Currently doesn't allow different text sizes within the same text box
Potential improvement: calculations (sum, average etc) in tables

Return on Investment

Improved visualization and understanding of processes
Better organization and management of resources through improved visualization on Miro
Improved aesthetics of presentations

Collaboration

So far I have only got 2 members of my company on Miro. I use Miro for collaboration with the team for process development, flowcharts, framework visualizations and at times diagramming. I have collaboratively created presentations for key meetings.

Key Insights

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

Yes

Did implementation of Miro go as expected?

I wasn't involved with the implementation phase

Would you buy Miro again?

Yes

Other Software Used

ClickUp, Microsoft Powerpoint

Likelihood to Recommend

Process mapping - the ease of using diagramming shapes, text boxes, icons and sticky notes make visualizing and mapping processes, frameworks, structures easy.
Templates - the wide range of templates available help understand how different people visualize the same concepts differently.
Presentation Slides - the ease of integrating text boxes, shapes and external pictures makes Miro my default choice for creating presentations. The ease of using frames also helps manage the slides effectively. I have been able to fully replace MS Powerpoint for slides creation.

Using Miro

Business Processes Supported

Process Mapping
Visualizations
Logical Diagrams

Innovative Uses

Flexibility
Tables
Scalability of the boards

Future Planned Uses

Use of the new tables
Collaborative boards
Wireframing

Likelihood to Renew

Flexibility of the interface, ease of process mapping, availability of the options

Evaluating Miro and Competitors

Products Replaced

Yes - Microsoft Visio, Microsoft PowerPoint
Ease of use and availability of various customizations

Key Differentiators

Cloud Solutions
Scalability
Ease of Use

Evaluation Lessons Learned

This question is unclear

Miro Implementation

Implementation Details / Implementation Partner

Implemented in-house

Implementation Phases

Change Management Lessons

Change management was a minor issue with the implementation - Deploy change in phases, with proper training and clear expectations

Implementation Issues

Gap in expectations
Gap in communication

Users and Roles

4 - Planning, process mapping, workflow visualization,

Support Headcount Required

1 - No specific skills needed as such

Miro Training

Training Types Used

No Training

In-Person Training

Online Training

Ease of Miro Training

The product is easy to learn
Yes I have already recommended to other people

Configuring Miro

Product Configurability

Just right for the type of the product

Configuration Lessons

No recommendations as such

UI Customization

No - we have not done any customization to the interface

Extensibility and Customization

No - we have not done any custom code

Additional Customization Considerations

No configuration

Miro Support

Support Rating

I had an issue with the poor render quality on the board. I tried raising it with the support but they could either not replicate the issue or not resolve it. Basically the render quality of the same board is perfect on a Mac system but poor on a Windows 11 system. I use a desktop app for Miro.

Miro Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Support cares about my success Quick Initial Response	Need to explain problems multiple times

Using Miro

Usability

No space to complain, Miro exceeds all my expectations in terms of functionalities.

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None