A must-have for your tool kit
July 17, 2024

A must-have for your tool kit

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

I have been using Miro for more than 8 years now and it is a must have for any UX designer or researcher in their tool kit. Miro has been a critical tool for cross-collaborating with different functions of the business. We have used Miro at the start of every initiative for ideation and brainstorming activities, planning, road mapping, showcasing customer journeys, personas, wireframes, user flows to several stakeholders etc. till the end of an iteration of the initiative for running retrospectives.

It has become a powerful tool for non-designers in the business to communicate their ideas. Miro is now the first tool of choice across the business at the start of any initiative. With features that allow us to plug in with other tools, only make it a lot more easier and better to collaborate. I would highly recommend this intuitive tool for business of all sizes.

Pros

  • Brainstorming and Ideation sessions are so much more easier to run without sticky notes flying everywhere
  • It easy to communicate ideas by mocking up a wireframe (even without jumping into a design tool)
  • Analysis of qualitative findings can be done easily using Miro

Cons

  • Exporting options can be improved - sometimes trying to export a pdf means to export all the frames on the board as a pdf file as opposed to a specific frame
  • The connection line feature can be improved to ensure that they aren't restricted to certain elements on the screen.
  • Sometimes elements on the board cannot render a high quality export since the initial size / scale was incorrect. If there's a recommendation on the zoom level at which templates / attachments should be added to the board, make that clear to the user upfront.
  • Improved productivity for sure since it has enabled stakeholders to communicate their ideas better without having to learn a design tool
  • Running collaborative sessions has become so much simpler specially from remote set ups since it doesn't force people to be in the same room thereby optimizing time
  • The only negative impact was trying to do everything on Miro when it may not be a tool fit for purpose- such as running sprints etc. There is a lot of overhead admin work in doing so since you will need to create templates or else teams can stray and create bespoke ones.
It integrates well with certain tools like Atlassian products however there are lags sometimes
Positively facilitated conversations for remote and on-site workers without creating barriers in communicating and collaborating
Nothing compares with Miro. I have tried to use FigJam more often but it basically leverages the same features as Figma and has a steeper learning curve for non-designers. Miro is more intuitive and user friendly. Mural and Jamboard are not close competitors to Miro since it lacks a lot of the features that Miro offers.

Canva is a product that is trying to catch up to Miro and offers a suite of features that Miro doesn't. However, unlikely that we would switch to a new tool

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Miro go as expected?

I wasn't involved with the implementation phase

Would you buy Miro again?

Yes

Miro is great for initial cross-collaboration but it still cannot replace traditional project management tools like JIRA regardless of introducing several templates for agile practices.

As a whiteboarding tool, its excellent at what it does and the use case of it should be limited to that unless Miro's product team extends its use beyond.

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