Item: monday.com
Rating: 10
Author: Max Schutte

Use Cases and Deployment Scope

We use it as a project management tool first and foremost, tracking the status and progress of projects. We also use it for retaining and tracking licensing in a couple of different ways. It addresses the problem of cross team collaboration, data retainage, tracking and managing both licensure due dates and project milestones.

Pros and Cons

Project Management
Tracking due dates
Design and engineering work load

Better integration with specific operational software like ServiceTrade and Slack
The overall tool can be overwhelming for new people to learn
Customization has gotten better as new updates are published but still could use some other features

Return on Investment

Time savings
visibility across team functions
importing of an existing excel sheet is great

Usability

It can be overwhelming for someone unfamiliar with the tool itself or coming in green to project management. it takes a lot of front end work to set it up correctly, but once it is it's a massive help. The ongoing updates and features and support are very good and help the learning curve. The interface is very user friendly and intuitive once it is set up.

Support Rating

We are not an enterprise account so we do not and can't speak to the dedicated customer support. The FAQ/help area is very useful and robust. I haven't used the training/orientation function but that is because I have used it for four years and it didn't exist to my knowledge at that time.

Reliability & Availability

I have not experienced any downtime, the tool has been very reliable. The impact of this is crucial, as that doesn't even cross my mind as a risk. The features work as designed, I have not experienced any bugs or problems once everything is set up. My overall experience is that monday.com is a fantastic work management software when appropriately applied.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Other Software Used

ServiceTrade, Slack, Google Drive

Likelihood to Recommend

The specific use case that we began using monday.com for it is perfectly suited, as a project management tool. It is also useful for HR/management type functions, I use it as an employee roster where I can retain important information or issues or direct conversations documented. I think it is not as well suited for operations but that may be because I haven't figured out the correct use.

Robust, Intuitive, Game changer

Overall Satisfaction with monday.com