OpenAir PSA Reviews

As an admin, I've had more contact with OA support than most. I've found their response to tickets typically timely and helpful, however many of the responses to tickets are "we will file an enhancement request" and then I never hear about it again. So not terrible, but not a very fulfilling experience.

Consulting support is expensive, they have a Knowledge and FAQ training website you can use though. Lots of videos, new release information.

I have not use OpenAir support specifically for this product.

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They were responsive and knowledgeable. We had access to a single point of contact and we could contact him via phone/email as needed. It was very convenient and it made it easy since that person was already familiar with how we were using the solution, our configuration, etc.

Whenever I have had a problem, they come back with an answer. There have been very few times where I’ve had to follow-up on a trouble ticket.