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OpenAir PSA Reviews

38 Ratings
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Score 6.4 out of 100

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Reviews (1-6 of 6)

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December 03, 2019

Not a flexible platform - terrible reporting UI - would not recommend for anything beyond PSA basics

Bryan Parry | TrustRadius Reviewer
Bryan Parry
Score 4 out of 10
Vetted Review
Verified User
Review Source

Support Rating

6
As an admin, I've had more contact with OA support than most. I've found their response to tickets typically timely and helpful, however many of the responses to tickets are "we will file an enhancement request" and then I never hear about it again. So not terrible, but not a very fulfilling experience.
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September 18, 2019

OpenAir in Professional Services

Anonymous | TrustRadius Reviewer
Verified User
Score 7 out of 10
Vetted Review
Verified User
Review Source

Support Rating

5
Consulting support is expensive, they have a Knowledge and FAQ training website you can use though. Lots of videos, new release information.
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July 22, 2014

Great product, but UI needs a facelift.

Anonymous | TrustRadius Reviewer
Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
They were responsive and knowledgeable. We had access to a single point of contact and we could contact him via phone/email as needed. It was very convenient and it made it easy since that person was already familiar with how we were using the solution, our configuration, etc.
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October 24, 2012

Smooth transition from QuickArrow.

Anonymous | TrustRadius Reviewer
Verified User
Score 8 out of 10
Vetted Review
Verified User
Review Source

Support Rating

10
Whenever I have had a problem, they come back with an answer. There have been very few times where I’ve had to follow-up on a trouble ticket.
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OpenAir PSA Scorecard Summary

Likelihood to Recommend (38)
6.4
Likelihood to Renew (7)
8.2
Usability (4)
9.4
Availability (3)
10.0
Performance (3)
9.0
Support Rating (6)
5.4
In-Person Training (2)
10.0
Implementation Rating (2)
10.0
Product Scalability (2)
10.0

Feature Scorecard Summary

Task Management (13)
4.8
Resource Management (13)
7.9
Gantt Charts (7)
4.6
Scheduling (11)
8.9
Workflow Automation (8)
3.6
Team Collaboration (10)
4.4
Support for Agile Methodology (6)
4.0
Support for Waterfall Methodology (7)
5.8
Document Management (4)
4.0
Email integration (8)
3.6
Mobile Access (10)
6.2
Timesheet Tracking (13)
7.3
Change request and Case Management (8)
3.3
Budget and Expense Management (12)
3.7
Quotes/estimates (3)
5.4
Invoicing (5)
7.5
Project & financial reporting (7)
4.9
Integration with accounting software (6)
6.7

What is OpenAir PSA?

NetSuite OpenAir is a cloud-based Professional Service Automation (PSA) product which includes resource management, time management, and billing capabilities. More specifically, it allows an administrator to create projects and book resources for them, populate tasks with assigned resources for their completion,create billing and revenue recognition rules for invoicing clients, track time and expenses across events and projects, create custom time ranges to match fiscal periods, report project benchmarks on key measures and build summaries and use charts to visualize results. It also integrates with Microsoft Project.

Pricing is variable though a free demo is available. 24/7 live support is available to help with implementation, and paid courses and consulting are also available.
Categories:  Expense Management,  Professional Services Automation,  Project Management

OpenAir PSA Competitors

OpenAir PSA Technical Details

Operating Systems: Unspecified
Mobile Application:No