December 03, 2019
Not a flexible platform - terrible reporting UI - would not recommend for anything beyond PSA basics
Score 4 out of 10
Read Bryan Parry's full review
As an admin, I've had more contact with OA support than most. I've found their response to tickets typically timely and helpful, however many of the responses to tickets are "we will file an enhancement request" and then I never hear about it again. So not terrible, but not a very fulfilling experience.