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OpenAir PSA Reviews

37 Ratings
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Score 7.0 out of 100

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Reviews (1-6 of 6)

Bryan Parry profile photo
December 03, 2019

Not a flexible platform - terrible reporting UI - would not recommend for anything beyond PSA basics

Bryan Parry
Score 4 out of 10
Vetted Review
Verified User
Review Source

Support

6
As an admin, I've had more contact with OA support than most. I've found their response to tickets typically timely and helpful, however many of the responses to tickets are "we will file an enhancement request" and then I never hear about it again. So not terrible, but not a very fulfilling experience.
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No photo available
September 18, 2019

OpenAir in Professional Services

Verified User
Score 7 out of 10
Vetted Review
Verified User
Review Source

Support

5
Consulting support is expensive, they have a Knowledge and FAQ training website you can use though. Lots of videos, new release information.
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No photo available
July 22, 2014

Great product, but UI needs a facelift.

Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support

10
They were responsive and knowledgeable. We had access to a single point of contact and we could contact him via phone/email as needed. It was very convenient and it made it easy since that person was already familiar with how we were using the solution, our configuration, etc.
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OpenAir PSA Scorecard Summary

Likelihood to Recommend (37)
7.0
Likelihood to Renew (7)
8.2
Usability (4)
9.4
Availability (3)
10.0
Performance (3)
9.0
Support (6)
5.3
In-Person Training (2)
10.0
Implementation (2)
10.0
Product Scalability (2)
10.0

Feature Scorecard Summary

Task Management (13)
5.4
Resource Management (13)
7.6
Gantt Charts (7)
5.3
Scheduling (11)
8.4
Workflow Automation (8)
4.0
Team Collaboration (10)
5.0
Support for Agile Methodology (6)
4.3
Support for Waterfall Methodology (7)
5.8
Document Management (4)
4.2
Email integration (8)
4.1
Mobile Access (10)
6.9
Timesheet Tracking (13)
7.6
Change request and Case Management (8)
4.4
Budget and Expense Management (12)
4.4
Quotes/estimates (3)
5.4
Invoicing (5)
7.0
Project & financial reporting (7)
5.4
Integration with accounting software (6)
6.4

About OpenAir PSA

NetSuite OpenAir is a cloud-based Professional Service Automation (PSA) product which includes resource management, time management, and billing capabilities. More specifically, it allows an administrator to create projects and book resources for them, populate tasks with assigned resources for their completion,create billing and revenue recognition rules for invoicing clients, track time and expenses across events and projects, create custom time ranges to match fiscal periods, report project benchmarks on key measures and build summaries and use charts to visualize results. It also integrates with Microsoft Project.

Pricing is variable though a free demo is available. 24/7 live support is available to help with implementation, and paid courses and consulting are also available.
Categories:  Expense Management,  Professional Services Automation,  Project Management

OpenAir PSA Competitors

OpenAir PSA Technical Details

Operating Systems: Unspecified
Mobile Application:No