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March 22, 2016

SRM smiley face emoji

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Oracle Social Marketing
  • Oracle Social Engagement & Monitoring

Overall Satisfaction with Oracle Social Relationship Management (SRM)

Our team currently utilizes Oracle Social Relationship Management (SRM) as our primary brand listening agent. The digital team utilizes the offering to present data to the various business groups. The tool is lightly being used by our internal public relations group.
  • Pulls in various types of online mentions.
  • Sentiment categorization is best of breed.
  • The support team is wonderful.
  • The system is easy to use.
  • The Facebook app offering is lacking compared to other systems.
  • Some online sources appear to be missing mentions.
  • The dashboards are not quite to the level of need to present to business partners.
7 - Social Media and Public Relations, but the information is presented business wide.
Oracle Social Relationship Management (SRM) is far better than the above mentioned tools. The tool is easier to use and more consistent. The team supporting it is also more advanced in understanding.
  • We have made business adjustments based on the data we have pulled from Oracle Social Relationship Management (SRM).
It's great for our need of listening to web. It could be helpful to load in outside data sources and have the tool analyze this information.

Oracle Social Cloud (legacy) Feature Ratings