RAS solution that is easy to manage, deploy but severely lacking in support.
March 12, 2020

RAS solution that is easy to manage, deploy but severely lacking in support.

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Parallels Remote Application Server

Parallels Remote Application Server was being used to stream our MRP application to clients in and out of the facilities.
  • Easy to manage
  • Straightforward publishing of applications
  • SSO
  • Awful at handling peripherals like printing
  • Terrible error tracking
  • Support is sub-par
  • We abandoned the software. It did not meet our needs.
Selected parallels for ease of use and deployment. Ended up abandoning the software after multiple attempts with support to get it to work properly.
Parallels Remote Application Server is very easy to deploy and manage--much easier than other similar solutions we evaluated. It takes only moments to publish an app and make it available to users.
Can't comment. Only used the RAS application.
As a Hyper-V user, this is very attractive and absolutely necessary. Especially as technology is moving more towards virtualized environments/cloud.
Anyone who deploys an internet-facing solution without SSL or strict authentication policies deserves to be breached. Parallels does handle SSL, but it is near impossible to implement and not the least bit flexible for changing certificates, etc.
Untrained, inexperienced support staff. We have spent time with them on multiple occasions and they clearly did not grasp our problems or know how to fix them.

Do you think Parallels Remote Application Server (Parallels RAS) delivers good value for the price?

Yes

Are you happy with Parallels Remote Application Server (Parallels RAS)'s feature set?

Yes

Did Parallels Remote Application Server (Parallels RAS) live up to sales and marketing promises?

No

Did implementation of Parallels Remote Application Server (Parallels RAS) go as expected?

Yes

Would you buy Parallels Remote Application Server (Parallels RAS) again?

No

Any applications that are not of modern design are almost guaranteed to not work with Parallels Remote Application Server. Applications that call print or similar functions do not work well or consistently at all.