Look deeper for better or equivalent products for your buck
November 20, 2019

Look deeper for better or equivalent products for your buck

Toby Lee | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycom

We used Paycom for timesheets, HRIS management, applicant tracking, recruiting and are currently considering its performance review system.

Pros

  • Performance reviews - open dialogue performance reviews are the future of performance reviews. Check boxes do not work anymore for every employee.
  • HRIS management and change tracking helps show and employees progression thru pay changes and promotion history.
  • Reporting functions allowed you to design any type of report needed that is particular to each user's needs.

Cons

  • Proactive fixes on payroll functionality. I felt like we were the guinea pig to find the flaws and report them to improve their product. Example in point would be combining the retirement contributions pay codes so nobody contributed too much to their plan beyond IRS guidelines. We had employees consistently go over at the end of each year and it never got fixed until we left using them this year.
  • Consistent account representation. Too much turnover.
  • The ability to delete or hide unused fields in reporting. If I no longer use the code, I should be able to hide it. If a code was made in error and never used, it should be deleted instead of finding another way of naming it while keeping the old error code.
  • We found cheaper products that were equal or better.
  • We were charged too much too handle the flaws we were encountering and sometimes working thru the issues and solving them for Paycom.
  • Upon changing to another product we were promptly shut out of the platform to save needed documents as the final nail in the coffin. I discussed our plans with our acct specialist who never informed us we would be cut off.
We were too frustrated with Paycom to want to stay any longer. The other products were all better and cost effective.
Each support person would get to know us and become more knowledgeable to our needs with time. At that point they would leave or promote out of that department.

Do you think Paycom delivers good value for the price?

No

Are you happy with Paycom's feature set?

No

Did Paycom live up to sales and marketing promises?

No

Did implementation of Paycom go as expected?

No

Would you buy Paycom again?

No

Performance review, HRIS and reporting were good. The flaws I list below are what caused us to leave.

Paycom Feature Ratings

Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
8
Organization and location management
Not Rated
Pay calculation
6
Support for external payroll vendors
7
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
Approval workflow
8
Balance details
10
Annual carry-forward and encashment
7
View and generate pay and benefit information
10
Update personal information
8
View job history
9
View company policy documentation
Not Rated
Tracking of all physical assets
Not Rated
Report builder
9
Pre-built reports
10
Ability to combine HR data with external data
6
Performance plans
10
Performance improvement plans
10
Review status tracking
10
Review reminders
Not Rated
Multiple review frequency
Not Rated
Candidate ranking
8
Candidate search
10
Candidate development
8
New hire portal
10
Manager tracking tools
7
Line-of sight-visibility
Not Rated
Performance tracking
10
Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
10
Notifications and Alerts
10

Comments

  • Ariel LaMontagne | TrustRadius Reviewer
    Thank you for the review, Toby. We are sad to learn that you were not satisfied with your Paycom experience. We value the feedback you provided and will be sure to share it with our team. Please feel free to reach out to us with any additional feedback you may have at feedback@paycomonline.com.

More Reviews of Paycom